We are seeking an experienced HR Operations Manager to lead and strengthen HR delivery across our multi-site healthcare organisation operating across the UK. This is a key operational leadership role responsible for ensuring consistent, compliant, and effective HR service delivery across all sites, while supporting managers and clinical leaders in building confident, high-performing teams.
Reporting to the Group Service Delivery Director, the role will act as the bridge between people strategy, delivered by our People Partners (also known as HR Business Partners) and day-to-day operations delivered through our recruitment, advisory and administration functions, ensuring our workforce is engaged, well-supported, and able to deliver outstanding patient care and related services across our group. This role will also work very closely with our Quality and Standards team and specifically the Learning and Development Lead to support with a positive employee journey and experience for all of our teams whilst ensuring compliance with regulatory and legal frameworks.
The HR Operations Manager plays a key role in supporting safe and effective staffing levels, workforce performance, regulatory compliance, and a positive employee experience across all locations. Working closely with our service management teams and all our support and ancillary functions, the role will provide operational HR leadership, and will advise on complex workforce matters, supporting effective people management in line with organisational culture, frameworks, policies and employment legislation.
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Lead and oversee HR operations across multiple sites
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Provide direction and governance to the People team
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Ensure consistent application of HR policies, processes, and standards
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Support recruitment strategy and workforce planning across clinical and support roles
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Use HR data and insight to support decision-making and improvement
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Work closely with operational and clinical leaders to ensure workforce effectiveness
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Drive continuous improvement across HR systems and processes, and reporting capability
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Enjoy being hands-on and visible across sites, not just desk-based
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Value strong relationships and a supportive culture
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Like working in an environment where you can shape and improve things
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Are comfortable balancing operational delivery with continuous improvement
What We're Looking For?
Essential:
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Proven HR operations experience in a multi-site environment
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Confidence overseeing all the HR functions, including recruitment, advisory and administration
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Strong knowledge of UK employment law
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Confidence managing employee relations cases independently and escalate strategically, whenever needed
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A pragmatic, solutions-focused approach
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Excellent relationship-building and communication skills
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Highly organised, with the ability to balance multiple priorities
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CIPD Level 5 or equivalent experience
Desirable:
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Healthcare / NHS / regulated sector experience
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Experience in a growing or changing organisation
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CIPD Level 7
We are a family-run healthcare organisation with over 20 years’ experience delivering NHS services. We combine stability with a genuinely people-first culture, where ideas are welcomed and you can make a real impact.
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People-first culture human decision-making and accessible leadership
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Real autonomy & impact shape how HR is delivered, not just maintain it
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Growth opportunity join us during a period of expansion and help shape HR at scale
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Collaborative leadership work closely with senior leaders and clinicians
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Flexibility & trust supportive, balanced working culture
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Stability with purpose established organisation with a progressive mindset
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Opportunity to genuinely influence and improve HR within a growing organisation
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Development and career growth opportunities
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Paid travel expenses
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25 days annual leave + Bank Holidays (increasing with service) + work anniversary day off
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Company pension
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NHS discounts
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Recruitment process: minimum two stages, potentially three
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Applicants must have the right to work in the UK (no sponsorship available)
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Early application is encouraged as we may close early due to high interest
Our head office is based at Bank Top Support Centre (LS21 1PY), set in a rural location near Leeds. This is an office-based role with regular national travel to our sites, so flexibility and willingness to travel are essential (own transport required). The office environment is relaxed, collaborative, and dog-friendly.
