mi manager Work, Jobs in leeds (with Salaries)

Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
- Customer service
1d
Resource Planner
Novuna —Leeds
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
4d
HR Apprentice
thebigword —Leeds
- £24,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
Quick apply
10d
Senior Client Service Manager
Equifax —Leeds
- Full-time
- Salesforce
- Sick pay
4d
Service Transition Manager
FDM Group —Leeds
- Hybrid work
4d
T&C Resource Developer
Redmayne Bentley —Leeds
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Time management
- Work from home
1d
Flight Operations Data Analyst
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
4d
Junior Regional Operations Manager
Bestway Group —Skipton West
- Full-time
- Management
- IT
- Annual leave
Quick apply
Product Executive
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Hotel
- Employee discount
OEM Account Manager – Transport (Yorkshire and Humberside)
Lloyds Banking Group —Leeds
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
Product Manager
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Microsoft Office
- Employee discount
Technical Operations Manager
Benchmark Capital —Harrogate
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
8d
Claims Team Leader
Minster Law —Wakefield
- £38,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Business Development Manager - Investments
Aviva —Leeds
- Part-time
- Business development
- Travel
- IT
- Employee discount
Authorisations Analyst in Authorisations Operations Team - ARTIS
Bank of England —Leeds
- £37,520 - £41,700 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
Digital Market Activation Manager - Wealth
HSBC Global Services Limited —Leeds
- Full-time
- Management
- Banking
- Negotiation
9d
Trainee MIS Report Writer
Heart of Yorkshire Education Group —Wakefield
- £30,438 - £32,292 a year
- Full-time
- Annual leave
- Employee assistance programme
Complaints Handler
1ST LOCATE (UK) LIMITED —Temple Newsam
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Workday Financials Lead
Lloyds Wealth —Leeds
- £60,546 - £67,000 a year
- Full-time
- APIs
- Financial services
- Leadership
- Annual leave
- Work from home
3d
Manager - NAV Oversight
Waystone —Leeds
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d

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Head of Customer Service

Zenith -
Leeds

Apply Now

Job details

Permanent
Up to £95,000 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Tech scheme

Qualifications

Customer service

Full job description

At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone.

Our Commercial division provides a full range of services for fleet operators across LGVs, HGVs, LCVs and trailers. This includes fleet management, maintenance, funding, rental and flexible hire. With national reach and specialist expertise, we help customers keep vehicles available, compliant and cost-effective.

Across the business, there is a strong focus on continuous improvement, investment in technology, and creating an environment where people can develop and contribute to meaningful change.

The Opportunity

This is a senior leadership role with responsibility for shaping how customer service is delivered across a complex, multi-site operation.

As Head of Customer Service, you will define and deliver the customer service strategy, ensuring a consistent and high-quality experience across all channels. You will work across teams and functions to align service delivery with wider business priorities, while supporting ongoing improvement in performance, processes and systems. You will also provide direction to a large and diverse team, building capability and consistency across all locations.

Reporting to the Commercial Operations Director, the role combines strategic planning with operational oversight and involves close collaboration with Commercial, Finance, HR, IT and Business Change teams.

What You'll be Doing

Set the strategic direction for customer service delivery, defining clear service standards, KPIs and performance frameworks aligned to business goals.
Lead and inspire a large, multi-layered team, ensuring strong capability across Customer Service Managers, Team Leaders and frontline colleagues.
Own the end-to-end customer experience, embedding a customer-centric culture and continuously improving satisfaction and loyalty.
Oversee multi-channel operations, ensuring efficient, consistent and compliant service delivery across all customer touchpoints.
Drive continuous improvement, identifying opportunities to enhance processes, systems and technology to improve quality, efficiency and cost.
Build strong cross-functional partnerships with Commercial, Finance, HR, IT and Business Change to deliver joined-up outcomes.
Manage budget and resources, ensuring cost-effective delivery while forecasting demand and optimising capacity.
Lead governance and risk management, ensuring regulatory compliance and robust operational controls.
Develop insight-led decision making, establishing clear MI dashboards and using data to drive performance and inform strategic decisions.
Champion colleague development and engagement, creating an environment where people can grow, perform and thrive.

What You'll Bring

Experience leading customer service, operations or service delivery at a senior level
A track record of managing large, multi-site or multi-channel teams
Experience working with performance metrics, budgets and operational planning
Evidence of improving service delivery, processes or organisational capability
Understanding of commercial drivers and how service delivery contributes to business outcomes
Ability to interpret data and translate insight into practical action
Experience engaging and influencing stakeholders across different functions
Exposure to fleet, vehicle or leasing environments is helpful, though not essential

What's in it for You

Base salary of up to £95,000 per annum
Company car
Annual bonus
25% pension
Life assurance x 4 salary
Critical illness cover
Private medical care
Dental and health cash plans
Company GP for self and family
Inclusive culture with colleague-led equality networks
Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc..
Most importantly ....a role that will provide autonomy and challenge every day, in a people led organisation that is really looking to make a difference....

Why Zenith?

We're proud to be:

Award‑winning – Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards), Diversity and Inclusion winners, (Yorkshire Post Excellence in Business Awards), Wellbeing winners (Fleet News 2025).
Sustainability champions – over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - diversity networks and a workplace where everyone can thrive
A place to grow- Clear pathways through our MyGPS personal development framework

Sound Like the right opportunity for you? Apply now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

INDGEN

Apply Now

Refine Your Search

mi manager jobs in leeds

Head of Customer Service

Resource Planner

HR Apprentice

Senior Client Service Manager

Service Transition Manager

T&C Resource Developer

Flight Operations Data Analyst

Junior Regional Operations Manager

Product Executive

OEM Account Manager – Transport (Yorkshire and Humberside)

Product Manager

Technical Operations Manager

Claims Team Leader

Business Development Manager - Investments

Authorisations Analyst in Authorisations Operations Team - ARTIS

Digital Market Activation Manager - Wealth

Trainee MIS Report Writer

Complaints Handler

Workday Financials Lead

Manager - NAV Oversight

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Why Zenith?

Sound Like the right opportunity for you? Apply now!

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