We’re looking for an enthusiastic, hands-on Senior IT Technician to support the smooth delivery and operation of our IT services; provide advanced troubleshooting and escalation support, mentor junior technicians, and help implement decisions approved by the IT Manager, all from within our stylish Technology Centre located in Harrogate, North Yorkshire.
You’ll join an IT team of 6 supporting our Corporate Head Office in Harrogate, as well as our Corporate offices in Bangkok and Nanjing, and Distributors in the UK and Germany.
Who we are:
Belzona is the global leading manufacturer of high-performance polymer systems, with an extensive, worldwide network of international distributors, operating in over 120 countries, supported by our headquarters in UK, USA, Canada, Thailand, and China.
Providing bespoke solutions, technical support and on-site assistance tailored to each client's specific needs, our engineered solutions come with international accreditations and a proven track record in performance.
What you’ll do:
- Maintain reliable & secure IT infrastructure, making recommendations for improvement.
- Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals.
- Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution and clear communication.
- Develop and maintain technical documentation, procedures, and records.
- Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working.
- Collaborate with colleagues and other departments to enhance operational efficiency.
- Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication.
- Working areas include:
- SAAS application development (Zoho One).
- Microsoft 365 Administration (maintaining and improving M365 tenant(s)), including Entra ID, Intune, Purview and compliance controls, plus core services.
- LAN/WAN network security & patch management.
- VM management (VMware/Proxmox).
- Cyber Security & Firewall management.
- AWS cloud administration.
- IT Incident response & DR.
What you’ll need:
- A minimum of 5+ years’ experience in IT Infrastructure/Networking/Service Delivery or equivalent roles.
- IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent.
- Strong knowledge of ITIL.
- Full UK driving licence.
- Proven experience administering Microsoft 365 tenant(s), including user/device management, security baselines, Purview and compliance configuration, and continuous improvement of configuration and service health.
- Strong endpoint management skills (e.g., Intune policies, device onboarding, patching, software deployment and lifecycle management).
- Working knowledge of identity and security controls (e.g., MFA, Conditional Access, RBAC/least privilege) and supporting incident response activities.
- Experience working within a Service Desk/ticketing environment, managing workload to SLAs and owning incidents/requests through to resolution.
- Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing.
- Enthusiastic and passionate about helping others.
- Excellent problem-solving and decision-making abilities, with a focus on delivering results.
- Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users.
What we’ll provide:
The successful candidate can expect to receive a highly competitive package including:
- Company quarterly performance bonus scheme
- Flexible dress code
- Private Health care
- Life assurance
- 23 days annual leave plus Bank Holidays
- Permanent Health Insurance
- Defined Contribution Company Pension (Salary Sacrifice)
- Employee Assistance Programme
- Cycle to Work Scheme
- Free onsite parking (EV charging available)
- Birthday Gift
Working Hours:
- 37.5 hours per week
- Mon-Fri 8:45am – 5:15pm
Belzona Limited is an equal opportunities employer and we undertake fair and full consideration to all applications for employment made to Belzona, irrespective of any Protected Characteristic.
Pay: £32,000.00-£35,000.00 per year
Ability to commute/relocate:
- Harrogate HG1: reliably commute or plan to relocate before starting work (required)
Experience:
- IT Infrastructure/Networking/Service Delivery: 5 years (required)
- ITIL: 5 years (preferred)
Licence/Certification:
- full UK driving licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
