Service desk analyst Work, Jobs in Leeds (with Salaries)

Service Desk Analyst
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- IT
7d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Service Desk Analyst - 1st Line
Hiscox —York
- 8 hour shift
- Customer service
- No experience needed
- IT
10d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Service Desk Analyst
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
3d
Business Technical Services Analyst II
FIS Global —York
- Full-time
- PMP
- Master's degree
- C++
- Annual leave
- Employee discount
Security Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d

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Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary. 1-2 years of experience in IT support or customer service role preferred.
£27,000 - £30,000 a year
Quick apply
Incident Analyst
Network Rail —Doncaster
Lead communications for all priority incidents, ensuring clear, timely updates to customers, resolver groups, and senior management.
£34,000 - £38,000 a year
14d

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Service Desk Analyst

Leeds Teaching Hospitals NHS Trust -
Leeds

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
7 days ago

Benefits

UK visa sponsorship

Qualifications

Customer service
Microsoft Office
IT
Communication skills
Teaching

Full job description

For questions about this job, contact:

Jamie Lall

1st Level Operations Manager

[email protected]

Job Summary

Are you ready to use your customer service skills and IT knowledge in a way that makes a positive impact on people’s lives? If so, we have a fantastic opportunity to become a member of our Service Desk team within the Leeds Teaching Hospitals NHS Trust.

Reporting to the Service Desk Team Leader your role will be supporting the operational output of the Service Desk team, including supporting LTHT colleagues with their IT issues and requests.

In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic team and offering all the support you need to learn at pace and achieve your career ambitions.

Why you should join our Team

Our Service Desk team sits within 1st Level Operations, working closely alongside the N365 and Digital System support team. Together, we provide a critical front-line IT support function for the Trust, ensuring staff have reliable access to the systems they need to deliver safe and effective patient care.

The Service Desk is a lively and supportive environment. While the workload can be demanding, especially during major incidents, the atmosphere remains positive and team focused.

What you will bring to the role

Strong Communication Skills
Able to explain technical issues clearly to non-technical users, both verbally and in writing.

Patient-Centred Mindset
Recognises the impact of IT services on patient care, prioritising actions that support clinical staff and patient safety, while demonstrating empathy, urgency, and professionalism at all times.

Problem-Solving Ability
Thinks logically, diagnoses issues efficiently, and applies appropriate solutions or workarounds.

Technical Knowledge
Solid understanding of IT systems, applications (e.g. clinical systems, Office 365/N365), and basic hardware.

Ownership & Accountability
Takes responsibility where possible for tickets from start to finish, ensuring timely updates and resolution.

Time Management & Prioritisation
Effectively manages workload, handles high volumes of calls/tickets, and prioritises urgent issues appropriately.

Team Collaboration
Works well with colleagues across Service Desk, N365 team Digital System Support, and other teams to resolve issues quickly.

Ability to Work Independently

Demonstrates self-motivation and accountability when working remotely (up to 2 days per week after training)

Adaptability & Resilience
Remains calm under pressure, especially during major incidents or busy periods.

Commitment to Continuous Learning
Actively develops skills, keeps up to date with new systems, and learns from incidents and feedback.

About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred
Collaborative
Fair
Accountable
Empowered

All our actions and endeavours will be guided and evaluated through these values

We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

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service desk analyst jobs in leeds

Service Desk Analyst

Service Desk Analyst - Tier I

Service Desk Analyst - 1st Line

Service Desk Analyst

IT Service Desk Analyst

Senior Service Desk Analyst

Business Technical Services Analyst II

Security Operations Engineer

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Job Summary

Why you should join our Team

What you will bring to the role

About Leeds Teaching Hospital NHS Trust

Sponsorship Eligibility

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