Service desk technician Work, Jobs in Leeds (with Salaries)

Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Azure
- Oracle
- English
Quick apply
Technical Support Supervisor
IntelliPK Technology Services Ltd —Halifax
- £2,900 - £4,800 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health & wellbeing programme
- Referral programme
Quick apply
13d
IT Hardware Technician
Chaps IT Recycling LTD —Sheffield
- £26,000 - £28,000 a year
- Overtime
- CRM software
- Customer service
- IT
- Free parking
- Employee discount
Quick apply
2d
Pipefitter-Welder
Trane Technologies —Bradford
- Weekend availability
- Microsoft Office
- Analysis skills
- Continuous improvement
5d
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Configuration Management Specialist
Fluor Limited - HQ —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
Senior LCV Technician
Kelling Group Limited. —Normanton
- £18 an hour
- Full-time
- Maintenance
- Automotive diagnostics
- Free parking
- Life insurance
Quick apply
Product Manager
Curb Mobility —York
- Full-time
- Windows
- Analysis skills
- Driving
Quick apply
Automation & Product Development Engineer
Boxbar Tech —Wakefield
- Full-time
- CAD
- Engineering
- Programmable logic controllers
Quick apply
1d

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Service Desk Analyst
Brabners —Leeds
2 My Days (in addition to your holiday entitlement). Resolve 1st and 2nd Line issues for all colleagues in a timely manner. Flexible and can-do attitude.
Service Desk Analyst
wavenet —Birstall
Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution.
Quick apply

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service desk technician jobs near leeds

Maximo Operations Technician - UK & EMEA

Naviam
Leeds

Quick apply

Job details

Qualifications

Microsoft Windows Server
Azure
Operating systems
Oracle
Maximo
WebSphere
DB2
Software deployment
Microsoft SQL Server
English
Performance management
Weblogic
Java
Administrative experience
SQL
OOP
AWS
Virtualisation
IT support
Organisational skills
IT
VMWare
Linux
Root cause analysis
Communication skills
Python

Full job description

Main Purpose:

Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware

Specific Responsibilities:

To respond to Client’s requests for support in a timely and professional manner adhering to client SLAs.
To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail.
To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request
To escalate requests for support to Senior Technician colleagues as and when necessary.
To ensure that solutions are thoroughly tested and documented prior to being released to client environments
Manage client environments ensuring they are kept up to date following releases
Manage the change and release process, produce associated documentation and lead/participate in deployment outages
To liaise effectively with Support and Delivery team colleagues.
To be competent and confident in the use and support of the systems being used by the clients to which you are assigned.
Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly
To assist colleagues as and when required.
To participate in Naviam’s Out of Hours on-call support rota.
To attend training sessions as and when necessary.
Any other activities that the Service Desk Manager may deem necessary.

Person Specification:

The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. The individual should be able to demonstrate:

Skills & Personal Qualities – Required:

Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree.
2 years experience in a similar role
Experience of establishing good customer focused relationships.
Competent SQL skills.
Good administrative/organisational skills.

Strong communication skills both written and verbal (fluent in English).
IT literate with an underlying knowledge of multiple operating systems and VMWare etc.
Honest, reliable and must maintain confidentiality at all times.
Well organised, self-motivated and able to work unsupervised as an individual or as a team member.
Methodical approach to work with the ability to deliver under pressure and achieve deadlines.
Present information in a clear and concise manner.
Develop working relationships, both internally and externally.
Presentable, professional, courteous, polite and extremely customer focused.
Excellent timekeeping and able to work extra hours when required.
Willingness to continue personal development and training.
Must be able to visit different locations across the UK as required.

Skills & Personal Qualities – Desired:

Technical / Functional knowledge of Maximo MAS and / or earlier versions
Certified Java Programming Technologies.
Certified SQL & DBA skills.
IBM Certified Deployment Professional in Maximo
Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc).
Experience with BIRT reporting tool
Application server experience (WebSphere/Weblogic)
Enterprise database systems such as MSSQL, Oracle and DB2
Enterprise OS such as Windows Server and Linux
Hardware virtualisation and cloud platforms such as AWS and Azure
Enterprise system architecture and network design patterns
Modern object orientated languages, particularly Java
Scripting languages, particularly Python

Who are Naviam?

Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets.

Today, Naviam is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey. Our leading Naviam Cloud platform brings together best of breed solutions to future proof your modern business. We continue to grow our global footprint and we’re excited that you’re interested in joining us!

Quick apply

Refine Your Search

service desk technician jobs in leeds

Maximo Operations Technician - UK & EMEA

Technical Support Supervisor

IT Hardware Technician

Pipefitter-Welder

Configuration Management Specialist

Configuration Management Specialist

Customer Support Technician Apprentice

Senior LCV Technician

Product Manager

Automation & Product Development Engineer

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