Customer experience manager Work, Jobs in Leeds Ls25 (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
Operations Manager
Aspens —Leeds
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Deputy Manager
Home Bargains —Garforth
- £37,020 a year
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Housing Manager
Leeds Jewish Housing Association —Leeds
- £51,544 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Deputy Manager
Iceland —Castleford
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
General Manager
Hollywoodbowlgroup —Leeds
- Up to £41,000 a year
- Weekend availability
- Hospitality
- Bar
- Employee discount
Workplace Experience Manager
Mitie —Leeds
- Full-time
- Maintenance
- Microsoft Office
- First Aid Certification
Customer Manager
Hain Celestial UK —Leeds
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Wakefield
- Full-time
- Management
- Bachelor's degree
- Leadership
Global Travel & Operations Manager
Equinox Group —Middleton Park
- From £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Life insurance
Quick apply
14d
Store Manager
Lidl —Leeds
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
13d
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Retail Store Manager
French Connection —Castleford
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
14d
Recruitment Manager
Reed In Partnership —Selby
- £30,000 - £35,000 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
General Manager
Bannatyne —Leeds
- £50,000 a year
- Weekend availability
- Team management
- Leadership
- Annual leave
- Employee assistance programme
9d
Warehouse Manager
Gear4Music —Sherburn in Elmet
- Up to £40,000 a year
- Overtime
- Management
- Warehouse experience
- Leadership
- Free parking
- Employee assistance programme
Area Manager (L5), Customer Fulfillment
Amazon UK Services Ltd. —Doncaster
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Engagement Manager - Value (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Marketing
- Annual leave
- Work from home
2d
Shift Manager
Humdinger —Leeds
- £48,814 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
2d

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in leeds ls25

Customer Service & Planning Manager

Operations Manager

Deputy Manager

Housing Manager

Deputy Manager

General Manager

Workplace Experience Manager

Customer Manager

Customer Resolution Team Leader

Area Manager, Customer Fulfillment

Global Travel & Operations Manager

Store Manager

Customer Support Manager

Retail Store Manager

Recruitment Manager

General Manager

Warehouse Manager

Area Manager (L5), Customer Fulfillment

Engagement Manager - Value (UK)

Shift Manager

I want to receive the latest job alerts for customer experience manager in leeds ls25

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