Retention manager Work, Jobs in Leek, Sts (with Salaries)

Customer Success & Training Manager
Clearcare Solutions Ltd —Stafford
- £45,000 - £50,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Free parking
Quick apply
16h
Wellness Centre Manager
MADE Wellness Centre @ Moddershall Oaks Country Spa Retreat —Stone
- Full-time
- Hospitality
- Sales
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Income Generation and Marketing Manager
North Staffs Mind —Stoke-on-Trent
- £40,000 a year
- Full-time
- Management
- Mentoring
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Sales and Retention Manager
Everlast Gyms —Macclesfield
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
6d
Hospital Manager
Willows Veterinary Hospital —Northwich
- £41,500 - £45,000 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Operations Manager - Stoke
DPD Group UK —Stoke-on-Trent
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
General Manager (Operations & People)
Kickback Coffee Roasters Ltd —Macclesfield
- £30,000 - £34,000 a year
- Management
- Bakery
- Human resources
- Employee discount
Quick apply
Partnership Manager
Converge Technology Solutions —Stafford
- Full-time
- IT
- Communication skills
Marketing Manager
MOOT —Stafford
- £50,000 - £60,000 a month
- Remote
Franchise Manager
Transform Hub Franchise —Knutsford
- £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
7d
Senior Practitioner
Staffordshire County Council —Stafford
- £45,091 - £49,282 a year
10d
Plant Hire Sales Executive
ASHBROOK —Congleton
- Overtime
- English
- IT
- In-person
Quick apply
5d
People and Culture Manager
FAIRMONT —Knutsford
- Full-time
- English
- Hotel
- Human resources
Quick apply
Care Home Manager
Surecare UK ltd —Manchester
- £65,000 a year
- Full-time
- Nursing home
- Driving
- Organisational skills
- Free parking
Quick apply
Campaign Manager
MOOT —Stafford
- £40,000 - £50,000 a year
- Remote
- Project management
- Communication skills
Access Hire Sales Executive
ASHBROOK —Congleton
- Overtime
- English
- IT
- In-person
Quick apply
5d
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
CRM Lead – LiveScore Bet
LiveScore Group —Stoke-on-Trent
- Hybrid work
- Marketing
- Time management
Quick apply
12h
CRM & Lifecycle Marketing Manager
4mm LTD —Altrincham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- IT
Quick apply
4d

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Customer Success & Training Manager

Clearcare Solutions Ltd
Stafford

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
16 hours ago

Benefits

Free parking
On-site parking

Qualifications

Management
Analysis skills
Customer relationship management
Organisational skills
Customer support
HubSpot
SaaS
Communication skills

Full job description

We are seeking a proactive and customer-focused Customer Success & Training Manager to lead our Training and Customer Support teams, ensuring an exceptional experience throughout the customer journey.

This role is responsible for driving high standards across support delivery, team performance and customer engagement. You will proactively identify customer needs, resolve concerns before escalation, and ensure customers maximise the value of our platform through effective onboarding, training and ongoing support.

The successful candidate will be a hands-on leader with a strong focus on customer retention, continuous improvement and team development.

Key Responsibilities:
Leadership & Team Management

Lead, coach and develop the Training and Customer Support teams
Set clear performance expectations and objectives
Conduct regular one-to-ones, performance reviews and development planning
Foster a positive, high-performing and customer-focused culture
Ensure effective resource planning and team coverage

Customer Success & Experience

Take ownership of the customer journey from onboarding through ongoing engagement
Monitor customer engagement and identify opportunities to improve adoption and retention
Proactively engage with customers to ensure they are receiving maximum value from the platform
Identify customers who may require additional support or intervention

Support & Escalation Management

Ensure customer support tickets are managed efficiently and within agreed service levels
Monitor workloads and ensure timely responses across the support team
Intercept and manage customer concerns before escalation
Handle customer complaints and ensure successful resolution
Identify recurring issues and implement preventative measures

Training & Adoption

Oversee customer onboarding and training programmes
Ensure customers receive the knowledge and support required to use the platform effectively
Work with customers to increase utilisation of system functionality
Continually review and improve training materials and processes

Reporting & Continuous Improvement

Produce and analyse reporting on:
Customer satisfaction
Support performance
Escalations and complaints
Training effectiveness
Customer engagement and retention
Identify trends and recommend improvements to processes, systems and customer experience initiatives

Skills & Experience

Essential

Previous management experience within Customer Success, Customer Support or Training environments
Experience leading and developing teams
Strong customer relationship management skills
Experience handling escalations and customer complaints
Excellent communication and organisational skills
Strong analytical and problem-solving abilities

Desirable

Experience within a SaaS or software environment
Experience with CRM (Hubspot) and support platforms
Experience with onboarding and customer adoption strategies

The above role is office based, ST16 1BY
Salary Range £45,000 - £50,000 per annum dependent on experience

Pay: £45,000.00-£50,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in leek, sts

Customer Success & Training Manager

Wellness Centre Manager

Partnership Director

Income Generation and Marketing Manager

Sales and Retention Manager

Hospital Manager

Operations Manager - Stoke

General Manager (Operations & People)

Partnership Manager

Marketing Manager

Franchise Manager

Senior Practitioner

Plant Hire Sales Executive

People and Culture Manager

Care Home Manager

Campaign Manager

Access Hire Sales Executive

Customer Support Advisor

CRM Lead – LiveScore Bet

CRM & Lifecycle Marketing Manager

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