Principal Work, Jobs in Leicester, Eng (with Salaries)

Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
6d
Head of Year
Farnborough Spencer Academy —Nottingham
- £36,581 - £40,444 a year
- Organisational skills
- School
5d
Household Manager & Personal Assistant
Derma Direct —Attenborough
- £35,000 - £45,000 a year
- Full-time
- Cooking
- Hotel
- Administrative experience
Quick apply
9d
Assistant Principal
Lift Beacon —Loughborough
- Full-time
- Leadership
- Communication skills
- School
Principal Performance and Improvement Officer
North West Leicestershire District Council —Coalville
- £41,771 - £46,142 a year
- Full-time
4d
Manufacturing Support
PepsiCo —Leicester
- Microsoft Excel
- Microsoft Office
- Analysis skills
14d
Staff Wellbeing Co-Ordinator
WQE & Regent College Group —Leicester
- £12,427 a year
- Part-time
- University
- Human resources
- Organisational skills
- Free parking
Quick apply
4d
Repairs Principal Officer
Civic Recruitment Limited —Loughborough
- £35 an hour
- Full-time
- Maintenance
- No degree
Quick apply
4d
Teacher of Business Studies
English Martyrs' Catholic School, a Voluntary Academy —Leicester
- £32,916 - £45,352 a year
- Call to connect
- English
- School
4d
QA Insights Specialist - Principal Coordinator
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Pre Press Technician
Crown Holdings —Leicester
- Full-time
- English
- Microsoft Office
- Travel
Administration & Chaperone Coordinator
Performing Stars Academy —Melton Mowbray
- £14 an hour
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Work from home
Quick apply
6d
Principal Public Transport Officer
North Northamptonshire Council —Kettering
- £48,226 - £51,356 a year
- Employee assistance programme
6d
Research Support Officer
Nottinghamshire Healthcare NHS Foundation Trust —Nottingham
- £32,073 - £39,043 a year
- Part-time
- University
- Driving
- Travel
17h
Part-Time Security Ops
Belgrade Theatre Coventry —Coventry
- £13.45 - £14.47 an hour
- 8 hour shift
- Hospitality
- Customer service
- First Aid Certification
- Employee discount
- Sick pay
Quick apply
13d
Cyber Security Consultancy Practice Lead
4C Strategies Ltd —Market Harborough
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Public speaking
- Computer networking
- Free parking
- Work from home
Quick apply
Principal Planning Consultant/Development Lead
Berrys —Kettering
- Full-time
- Hybrid work
- Management
- Business development
- Project management
- Employee assistance programme
- Employee discount
Quick apply
6d
Teaching Assistant
English Martyrs' Catholic School, a Voluntary Academy —Leicester
- £18,785 - £19,381 a year
- Call to connect
- English
- Organisational skills
- Communication skills
7d
Principal Practitioner Psychologist
Leicestershire Partnership NHS Trust —Leicester
- £66,582 - £77,368 a year
- Full-time
- Leadership
- Free parking
13d
Foreign Language Assistant (Spanish) part-time
WQE & Regent College Group —Leicester
- £28,634 - £31,324 a year
- Part-time
- Spanish
- English
- University
Quick apply
4d

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Service Delivery Manager

Cameo -
Barwell

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
6 days ago

Benefits

Company events
Life insurance
On-site parking

Qualifications

Technical support
Computer networking
IT
Root cause analysis
Communication skills
Negotiation

Full job description

Role Summary:

The Service Delivery Manager is a super important, high profile role. Fully responsible for managing, planning, and executing the delivery of all services to every customer, from start to finish. This job is absolutely key to the company's success and reputation because it directly controls how good, fast, and dependable our services are.

The number one priority for the Service Delivery Manager is to make sure all services are delivered as efficiently and reliably as possible. On top of that, they must consistently meet, and actively aim to beat, all Service Level Agreements (SLAs). This dedication goes beyond just sticking to the contract; it’s about making sure we always meet, and try hard to exceed, for our customers.

Key Responsibilities and Core Function:

Service Oversight and Customer First

Holds ultimate responsibility for the quality, consistency, and efficiency of all services delivered to customers. This includes managing the entire service lifecycle, from deployment and ongoing operation to continual improvement.

Collaboration:

Acts as the primary service contact, leading collaboration with a diverse set of stakeholders. This includes internal technical teams (e.g., engineering, operations), sales and account management,

Customer Relationship Management:

Serves as a senior point of escalation and strategic partner for customers, fostering strong relationships based on trust and demonstrated competence in service delivery.

Problem Resolution and Technical Translation:

The role demands a robust fusion of advanced technical expertise and sophisticated coordination capabilities. A core duty is the proactive ownership and resolution of service impediments, major incidents, and systemic issues. This involves the critical ability to analyse and translate complex, intricate IT challenges, performance metrics, and technical issues into clear, definitive, and understandable business resolutions and actionable plans for both technical and non-technical audiences.

Operational Excellence:

Drives continuous service improvement initiatives, focused on enhancing service delivery processes, optimising resource allocation, and implementing best practices for operational efficiency and customer satisfaction.

Essential Duties and Responsibilities

Service Delivery and Customer Relationship Management

Manage the comprehensive, end-to-end delivery of services to our customers, ensuring SLA adherence and customer first mindset
Cultivate and maintain robust relationships with key customers, serving as the principal point of contact for service related matters.
Establish and sustain strong, trusted relationships with customers through a deep understanding of their challenges, strategic business objectives, and technical requirements.
Coordinate and chair regular service review meetings and ad-hoc meetings with customers, Including monthly, quarterly and annual reviews.
Act as a critical intermediary between customers and internal technical escalation teams.
Identify opportunities for service enhancement and support implementing solutions
Proactively identify and mitigate operational risks, implementing robust strategies to minimise service disruption and uphold a customer first approach.
Data Analytics and Reporting
Monitor, manage, and formally report on Service Level Agreements (SLAs), ensuring performance metrics are clearly and accurately communicated to customers
Generate and maintain detailed service reports for customers
Financial awareness and financial tracking to support customer invoicing
Be proactive in seeking feedback on service and have an eye for growth and additional service opportunities

Problem-Solving and Process Improvement

Proactively identify and resolve service related challenges by conducting meticulous root cause analysis and implementing sustainable solutions.
Be the escalation point for customers and own the response with service first in mind
Collaborate with internal teams to ensure the effective delivery of services thereby meeting or exceeding customer demands.
Own Customer Service Improvement plans with clear actions on improvement initiatives.
Be proactive in collaborating with the wider business to deliver superior customer experiences.

Required Qualifications and Experience

Minimum of 2 years experience in an IT Service Management or dedicated Service Delivery Manager role, ideally within an IT or technology environment.
Proven ability to translate complex technical challenges and service performance data into clear, definitive business impacts and actionable solutions for executive stakeholders.
Exceptional written and verbal communication, negotiation, and presentation skills, with a focus on customer facing interactions.
Experience operating in a hybrid work model, requiring both office presence and onsite at customer locations.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company events
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

principal jobs in leicester, eng

Service Delivery Manager

Head of Year

Household Manager & Personal Assistant

Assistant Principal

Principal Performance and Improvement Officer

Manufacturing Support

Staff Wellbeing Co-Ordinator

Repairs Principal Officer

Teacher of Business Studies

QA Insights Specialist - Principal Coordinator

Pre Press Technician

Administration & Chaperone Coordinator

Principal Public Transport Officer

Research Support Officer

Part-Time Security Ops

Cyber Security Consultancy Practice Lead

Principal Planning Consultant/Development Lead

Teaching Assistant

Principal Practitioner Psychologist

Foreign Language Assistant (Spanish) part-time

I want to receive the latest job alerts for principal in leicester, eng

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