Asset protection officer Work, Jobs in Leicester, Lec (with Salaries)

Technical Complaints Resolution Officer
PA Housing —Leicester
- £37,154 - £38,734 a year
- Call to connect
- Hybrid work
- Maintenance
- Microsoft Office
- IT
- Annual leave
- Employee discount
12d
Lease Officer
Rolls-Royce —Derby
- Full-time
- Computer literacy
- Project management
- Travel
- Annual leave
4d
Senior Estates Surveyor
North Northamptonshire Council —Corby
- £48,226 - £51,356 a year
- Communication skills
- Negotiation
- Employee assistance programme
Relief Security Officer
Securitas UK —Leicester
- £12.97 an hour
- Weekend availability
- Customer service
- English
- First Aid Certification
- Employee discount
Quick apply
Review Officer
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- English
- Maths
- Presentation skills
- Work from home
- Flexible schedule
14h
Financial Investigator
HM Revenue and Customs —Nottingham
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
13d
Forensic Higher Support Officer
HM Revenue and Customs —Nottingham
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Management
- English
- Work from home
5d
Relief Security Officer
Anchor Group Services —Derby
- £13.45 an hour
- Weekend availability
- Employee assistance programme
11d
Security Officer
Ward Security —Derby
- £12.72 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Credit Underwriter
John Deere —Nottingham
- Full-time
- Customer service
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Future Focus Mental Health Recovery Worker
Burton and District Mind —Tamworth
- £13.65 an hour
- Part-time
- Microsoft Office
- Patient care
- In-person
- Annual leave
- Work from home
Quick apply
Maintenance Shift Technician
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
- Customer service
- Maintenance
- Analysis skills
10d

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Technical Complaints Resolution Officer

PA Housing -
Leicester

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Job details

£37,154 - £38,734 a year
12 days ago

Benefits

Annual leave
Employee discount
Car scheme

Qualifications

Maintenance
Complaint handling
Microsoft Office
Relationship management
IT
Construction
Communication skills

Full job description

Join our new team transforming how we handle repairs and resolve complaints!

This is an exciting opportunity to join a newly established Technical Complaints Resolution Team within PA’s busy Assets Directorate. The team has been created to ensure swift, professional, and comprehensive responses to repair-related complaints and to strengthen collaboration across key service areas such as Gas, Repairs, and Damp & Mould.

As a Technical Complaints Resolution Officer, you’ll play a vital role in ensuring residents receive a prompt, empathetic, and fair response when raising complaints about repairs. You’ll use your strong technical knowledge to diagnose issues accurately, coordinate resolutions, and rebuild trust and satisfaction through clear, transparent communication. Acting as a link between residents, contractors, and internal teams, you’ll ensure complaints are managed effectively in line with the Housing Ombudsman’s Complaint Handling Code.

We’re looking for someone who can balance technical expertise with genuine care for residents, someone who thrives in a fast-paced environment and is passionate about improving housing services.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

High street discount schemes
Health cash plans
26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
Flexible bank holidays take them when it suits you
Car leasing scheme
Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

Repairs Complaint Handling & Customer Care

Act as a main contact for residents raising repair complaints, ensuring they feel heard and informed.
Investigate issues using inspection reports, photographs, and technical insight to diagnose causes.
Manage a caseload from receipt to resolution, ensuring timely updates and clear communication.
De-escalate challenging situations calmly and professionally, ensuring residents feel valued.
Support vulnerable residents through reasonable adjustments and signposting to other services.

Collaboration & Continuous Improvement

Work closely with contractors, surveyors, and internal teams to resolve complaints efficiently.
Hold teams accountable where service falls short and promote learning from outcomes.
Monitor complaint trends, identify areas for improvement, and feed insights into process and policy changes.

Technical & Organisational Excellence

Apply strong technical knowledge of repairs (plumbing, electrics, roofing, damp/mould, etc.) to recommend effective solutions.
Prioritise workloads effectively in a fast-paced environment while meeting strict deadlines.
Maintain accurate documentation, ensuring compliance with data protection and the Housing Ombudsman’s Code.

Communication & Relationship Management

Demonstrate excellent verbal and written communication skills, adapting your style to suit diverse audiences including residents, contractors, and senior stakeholders.
Provide clear, empathetic, and solution-focused updates that build trust and confidence.
Handle sensitive or complex information with discretion and professionalism, ensuring accuracy and transparency in every interaction.
Foster positive relationships through proactive engagement and a genuine commitment to customer satisfaction.

What we’re looking for:

Recognised qualification in housing construction, building maintenance, or equivalent experience.
Strong technical knowledge across multiple trades (e.g. plumbing, electrics, joinery, roofing, damp/mould).
Evidence of training in customer service, complaint handling, or conflict resolution.
Good IT skills, including housing/repairs management systems, Microsoft Office, and digital tools.
Experience in social housing, property, or construction environments.
Proven ability to diagnose issues from inspection reports and photographs.
Excellent de-escalation and conflict resolution skills.
High integrity, empathy, and a commitment to putting residents first.
Solid understanding of housing legislation, landlord obligations, and the Housing Ombudsman’s Complaint Handling Code.
A proactive mindset; always looking for ways to improve processes and resident satisfaction.
A calm, professional communicator who can handle challenging situations with confidence and care.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [email protected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

Apply Now

Refine Your Search

asset protection officer jobs in leicester, lec

Technical Complaints Resolution Officer

Lease Officer

Senior Estates Surveyor

Relief Security Officer

Review Officer

Financial Investigator

Forensic Higher Support Officer

Relief Security Officer

Security Officer

Credit Underwriter

Future Focus Mental Health Recovery Worker

Maintenance Shift Technician

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