About us
Kingsway Surgery is a two-site practice with a current population of nearly 11,020 patients. The practice has an experienced medical team comprising of 3 GP partners, 6 GP’s and a wide range of other clinical staff including pharmacists and Physiotherapists. Our nursing team work collaboratively and consist of 1 lead practice Nurse, 2 Practice nurses, 1 HCA and a Phlebotomist. All supported by a highly effective and experienced management and administration team.
We are an integral part of the North Blaby Primary Care Network. Through this participation, our patients can access additional services, including musculoskeletal practitioners, health and wellbeing coaches, and social prescribers. We are also a teaching practice affiliated with the University of Leicester, Jubilee Academy and Health Education East Midlands for training of medical students, and GP Registrars.
We are a SystmOne practice which lends itself to a proactive approach with a dynamic team aligned with our practice core values. We are a very supportive training Practice with an excellent team.
Principal Duties:
Reception duties
- Opening the premises and checking heating and ventilation.
- Setting up the daily backup ready for running overnight.
- Greeting patients politely and ensuring that the appointment system is run efficiently, monitoring the flow of patients to and from consulting rooms, managing queues through telephone and face-to-face interaction.
- Receiving and making telephone calls as required.
- Ensuring patients are informed if a doctor is running late or called out in an emergency.
- Ensuring “urgent extras” are monitored with appropriate guidance.
- Advising patients of relevant charges for non-NHS services, accepting payment, and issuing receipts for same.
- Explaining practice arrangements and requirements for new and temporary patients.
- Responding to all queries and requests for assistance from patients and other visitors to the practice as appropriate
- Maintaining the visitor book as per agreed policies and ensuring all external visitors sign in and out of the premises.
- Entering requests for home visits into the computer, including all relevant information. Dealing efficiently with emergency situations.
- Keeping reception areas clean and tidy, particularly between morning and afternoon surgeries
- Ensuring information is passed to colleagues as appropriate on each shift change,
- Handling specimens as per practice protocol.
- Following the closing procedures when vacating the premises
- Attending for staff appraisal and development on a yearly basis.
- Attending any staff training as and when required to
Operation of telephone system
* Receiving and making calls as required. Diverting calls and taking messages as appropriate, recording information for doctors to action (home visits, phone calls etc.).
* Checking phones have been accurately transferred to and from Out of Hours service as required.
* Reporting any problems to the Practice Manager
Management of appointment system
* Maintaining a working knowledge of the appointment system i.e., times of all GP surgeries and Nurse Clinics, etc., duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments.
* Booking appointments accurately and appropriately, initialing data entries.
* Monitoring daily available appointments and reporting any overload to the Practice Manager as appropriate.
* Informing the Assistant Practice Manager of any inconsistencies in the appointment system
* Running daily backup for the appointment schedules before closure
4. Management of medical records and administration
* Ensuring medical records are kept accurately in alphabetical order, in easily retrievable fashion and kept tidy. Informing the Practice Manager of any problems.
* Retrieving and re-filing records as the Practice Manager/team/clinical/admin staff requires.
* Responding to and actioning any Patient Tasks from clinicians in an appropriate manner
Patient Liaison
* Providing non-clinical patient care, dealing with requests for information, test results, and requests to speak to clinical staff, ensuring patient confidentiality and privacy.
* Ensuring patients have access to any relevant leaflets, support groups, carers associations, etc.
Information technology
* Maintaining a working knowledge of computer/clinical systems, and reporting any problems to the IT Lead or Practice Manager.
* Adhering to practice policies regarding data security and confidentiality
Quality
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload, and resources
Job Type: Full-time
Pay: £23,874.98 per year
Additional pay:
Benefits:
Schedule:
Work Location: In person
Pay: £12.71 per hour
Benefits:
Work Location: In person
