Customer support & client services managers Work, Jobs in Leicester, Lec (with Salaries)

Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
Client Services Manager
PDSA —Derby
- £30,830 - £36,443 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Patient Services Team Leader
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Patient care
Quick apply
Client Relationship Manager
Arvato Bertelsmann Supply Chain Solutions —Corby
- £47,000 - £60,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
UK Head of Patient Contact & Experience
TFP Fertility —Nottingham
- Full-time
- Continuous improvement
- Leadership
- Free parking
Quick apply
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
10h
Retail Support Team Leader (Bicycle Industry)
Giant UK Ltd —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
9d
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
11h
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Team Leader
Proper Snacks —Nuneaton
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Service Delivery Team Leader
Cox Automotive —Coventry
- Full-time
- Employee discount
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Free parking
- Employee discount
Quick apply
Tier 1 Complaints Officer
Office of the Public Guardian —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
8d
Field Service Supervisor
Donaldson —Leicester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
1d
Head of Lead Generation Call Centre
SF-Partner Hiredonline —Derby
- Sales
- Leadership
11d
Team Leader
Flint Bishop —Derby
- Full-time
- Supervising experience
- Time management
- Free parking
- Employee discount
Quick apply
Head of Client Success
AmTrust International —Nottingham
- Financial services
- Annual leave
Senior Resident Liaison Officer
PiLON —Nottingham
- Full-time
- Customer service
- Communication skills
- Referral programme
Quick apply

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Customer Services Manager

NEXT -
Leicester

Apply Now

Job details

£30,073 a year

Benefits

Free parking
Discounted gym membership
Employee discount

Qualifications

Power BI
Customer service

Full job description

Shift: Sunday, Monday 10am to 6pm, Tuesday 10am to 5.45pm & Wednesday, Thursday 10am to 6pm (36 hours per week)
Salary: £30,073 per annum
Location: Radar Road, Leicester

The role:

As a Customer Service Manager within our International department, you’ll lead, motivate, and inspire a team of passionate Advisors to deliver best-in-class service. Working collaboratively with the wider Operations team, you’ll drive excellence, create a culture of success, and make a real impact on our customers worldwide.

With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.

What you’ll take on:

Motivating & Coaching: Support your team daily, ensuring they achieve best-in-class standards through encouragement and expert guidance.
Developing Talent: Set clear objectives, provide meaningful feedback, and run engaging 1-2-1s to help your team grow.
Driving Performance: Manage attendance and performance challenges with a proactive approach, using HR procedures where needed.
Customer Focused: Regularly review customer interactions, low-scoring surveys, and unresolved cases, taking swift action to improve outcomes.
Drive Recruitment: Support the recruitment process to ensure the right talent is brought into the team.
Lead by Example: Stay hands-on by assisting with customer calls when needed, staying in touch with the day-to-day operations.
Ensure Performance: Provide support to the Duty Desk as required, ensuring SLA and Lost Calls remain within target.
Collaborative Leadership: Work closely with peers and Senior Managers to ensure smooth handovers and clear priorities.
Maintain Service Excellence: Partner with your Assistant Operations Manager to monitor staffing levels and service targets, ensuring they consistently meet expectations.
HR Collaboration: Alongside HR, you’ll lead investigations and disciplinary hearings as needed, ensuring fair and consistent processes.

What you'll bring:

Experience in a similar Customer Service Management role
Contact Centre experience is preferred
Strong ability to recognise and deliver best-in-class service with the customer at the centre of decisions
Inspire and motivate teams through leading by example
Positive, can-do mindset with a focus on collaborative goals
Expertise in Power BI for data-driven, targeted decision-making
Naturally flexible, committed, and comfortable with embracing change
Strong planning, organising, and prioritising skills to manage workloads dynamically
Proficient in data interpretation and using insights to drive improvements

Please note, travel to Manchester and other sites may be required for this role.

What’s Next:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Quarterly bonuses
Free parking on Next authorised sites
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
10% off most partner brands & up to 15% off Branded Beauty
Restaurants with great food at amazing prices
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Access a digital GP and other free health and wellbeing services
Sharesave scheme
Financial Wellbeing - Save, track and enhance your financial wellbeing
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

customer support & client services managers jobs in leicester, lec

Customer Services Manager

Client Services Manager

Patient Services Team Leader

Client Relationship Manager

UK Head of Patient Contact & Experience

Consumer Services Manager

Customer Services Team Manager

Retail Support Team Leader (Bicycle Industry)

Customer Service Escalations Manager

Sales Lead - Outbound Contact Centre

Customer Service Team Leader

Service Delivery Team Leader

Head of Client Engagement - Debt Recovery

Tier 1 Complaints Officer

Field Service Supervisor

Account Manager Team Manager

Head of Lead Generation Call Centre

Team Leader

Head of Client Success

Senior Resident Liaison Officer

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