Job Overview
Totus Care Ltd is seeking an experienced, compassionate, and motivated Nominated Individual to provide strategic leadership and ensure the delivery of safe, effective, high-quality, person-centred care across our Supported Living and Community Home Care services.
The Nominated Individual will work closely with the Registered Manager, Directors, and operational team to ensure compliance with Care Quality Commission (CQC) regulations, oversee governance and quality assurance, and promote a culture of continuous improvement. This role is fundamental in ensuring that people we support receive outstanding care that promotes independence, dignity, choice, and positive outcomes.
The successful candidate will have extensive knowledge of adult social care legislation, CQC Fundamental Standards, safeguarding, quality assurance, and leadership within regulated care services.
Key Responsibilities
- Provide strategic leadership and oversight for Totus Care Ltd's regulated activities.
- Ensure services comply with the Health and Social Care Act 2008 (Regulated Activities) Regulations and all CQC Fundamental Standards.
- Support and oversee the Registered Manager in the effective day-to-day management of Supported Living and Domiciliary Care services.
- Monitor service quality through audits, observations, incident reviews, complaints analysis, and quality assurance systems.
- Promote person-centred care that enables individuals to maximise independence, choice, dignity, rights, and wellbeing.
- Ensure effective safeguarding systems are in place and that all concerns are managed promptly and appropriately.
- Oversee governance systems including risk management, policy reviews, quality improvement plans, and service development.
- Ensure care plans, risk assessments, Positive Behaviour Support plans, medication systems, and delegated healthcare tasks are robust, accurate, and regularly reviewed.
- Work collaboratively with commissioners, local authorities, healthcare professionals, families, advocates, and external agencies.
- Support recruitment, induction, supervision, appraisal, and professional development of managers and staff.
- Promote a positive culture of openness, accountability, learning, and continuous improvement.
- Monitor staffing levels, competency, training compliance, and workforce development.
- Lead investigations into incidents, complaints, safeguarding concerns, and quality issues where required.
- Support service growth, contract mobilisation, tender opportunities, and new business development.
- Represent Totus Care Ltd professionally during CQC inspections, local authority audits, and commissioner meetings.
- Ensure effective financial stewardship by supporting efficient resource utilisation while maintaining high standards of care.
Skills and Experience
The successful candidate will demonstrate:
- Previous experience as a Nominated Individual, Registered Manager, Operations Manager, or Senior Leader within an adult social care setting.
- Excellent understanding of CQC regulations, Fundamental Standards, Key Lines of Enquiry (or current assessment framework), and regulatory compliance.
- Strong knowledge of Supported Living, Home Care, Learning Disabilities, Autism, Mental Health, Physical Disabilities, and complex care services.
- Experience managing safeguarding investigations and promoting a strong safeguarding culture.
- Excellent knowledge of medication management, care planning, risk assessment, Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS), and delegated healthcare tasks.
- Proven leadership and people management skills with the ability to motivate and develop teams.
- Strong organisational and problem-solving abilities.
- Excellent communication and relationship-building skills.
- Confidence in analysing service performance data and implementing quality improvements.
- Experience working collaboratively with local authorities, Integrated Care Boards (ICBs), NHS professionals, commissioners, and CQC inspectors.
- Good IT skills, including electronic care planning systems and Microsoft Office.
Essential Requirements
- Level 5 Diploma in Leadership for Health and Social Care (or working towards).
- Significant experience within regulated adult social care.
- Full UK driving licence and willingness to travel between services.
- Enhanced DBS check.
- Right to work in the UK.
Desirable
- Experience supporting CQC inspections and achieving Good or Outstanding ratings.
- Knowledge of Positive Behaviour Support (PBS).
- Experience with electronic care management systems such as Birdie.
- Experience in contract mobilisation, service development, and tender implementation.
- Knowledge of quality assurance frameworks and governance systems.
What We Offer
- Competitive salary.
- Company pension.
- Ongoing professional development and funded training.
- Opportunities for career progression.
- Supportive leadership team.
- Mileage allowance for business travel.
- Flexible working arrangements where appropriate.
- Employee Assistance Programme.
- Annual leave entitlement plus statutory holidays.
Pay: £13.35-£14.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
