Banking customer service Work, Jobs in Leicester (with Salaries)

Business Client Service Specialist
HSBC —Leicester
- £24,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Work from home
Quick apply
5d
Customer Service Advisor
IN‘n’OUT Autocentres —Nottingham
- £30,000 - £32,000 a year
- Full-time
- Free parking
- Employee discount
Customer Service Advisor
IN n OUT Autocentres —Nottingham
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Free parking
- Annual leave
Quick apply
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
5d
Customer Insight Specialist - 6 Month FTC
The Co-operative Bank —Coventry
- £33,240 - £40,500 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
12d

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Customer Service Advisor
Ecosave BG GRANTS —Leicester
Analyse customer needs to recommend suitable solutions or products, contributing to sales targets where appropriate.
£18,000 - £30,000 a year
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16h
Customer Service Advisor
Cromwell —Leicester
Working closely with Sales, Branch Operations and Supply Chain, you'll play a vital role in keeping our customers informed, solving problems and helping them…
3d

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Business Client Service Specialist

HSBC -
Leicester

Quick apply

Job details

Permanent | Full-time
£24,000 - £40,000 a year
5 days ago

Benefits

Company pension
Work from home
Private medical insurance

Qualifications

Communication skills

Full job description

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Business Client Service Specialist.

You’ll support with all servicing activities for our Commercial customers in contact with Business Client Services. You’ll be responsible for delivering a professional service that helps our customers solve their queries, over the telephone and via digital channels. 

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

Support our Commercial Banking customers with their everyday banking queries over the telephone - building strong relationships through taking end-to-end ownership of requests and consistently delivering an excellent service
Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions
Identify potentially vulnerable customers and, record data accurately ensuring that an appropriate service or solution is offered
Actively support process improvements, raising ideas through the correct channels
Ensure all applicable operational risk HSBC’s standards and policies are adhered to - reporting any breaches in accordance with local procedures and confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating, and mitigating risk

To be successful in this role you should meet the following requirements:

Enjoy building relationships and rapport, with excellent verbal communication skills, and able to identify new opportunities for growth within the business
Apply problem-solving skills, with the ability to think on your feet and create solutions for our customers - showing willingness to take ownership of all customer interactions
Be a team player that is happy to collaborate and deliver on common goals, able to show independent enthusiasm to grow, succeed, and learn
Use your forward-thinking, progressive mindset with the ability to adapt to change positively
Demonstrate role model behaviours and organisational values, setting the standard for others

When & where you’ll work:

With a starting salary of 27,200 GBP, this is a full-time position working 35 hours per week, 5 days out of 6, between the hours of 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.

We operate a hybrid working environment, which means you will work at our office in Leicester and then some of your time remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Broadband connection with a minimum speed of 10MPS.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Pay: £24,000.00-£40,000.00 per year

Work Location: In person

Quick apply

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banking customer service jobs in leicester

Business Client Service Specialist

Customer Service Advisor

Customer Service Advisor

Client Services Representative

Customer Insight Specialist - 6 Month FTC

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