Subject matter expert (sme) Work, Jobs in Leicester (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Eligibility Assessor
Nimbus Disability —Derby
- £25,927 a year
- Full-time
- Salesforce
- Analysis skills
- Data entry
- Free parking
- Life insurance
Quick apply
5d
IT Systems Support
DHL Supply Chain —Derby
- Annual leave
10d
Consultant
MHR INTERNATIONAL UK LIMITED —Nottingham
- Human resources
- Communication skills
- Employee discount
- Referral programme
9d
Front End Specialist Launch Team
Ball Corporation —Kettering
- £62,300 - £89,690 a year
- Hybrid work
- English
- Continuous improvement
- Mentoring
- Employee assistance programme
- Life insurance
Quick apply
Network Engineer
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Communication skills
- School
Lead Planner - Submarines
Rolls-Royce —Derby
- Full-time
- Annual leave
- Employee assistance programme
10d
Back End Specialist Launch Team
Ball Corporation —Kettering
- £502,500 - £723,600 a year
- Hybrid work
- English
- Continuous improvement
- Mentoring
- Employee assistance programme
Quick apply
Quality Manager
Alkegen —Derby
- Full-time
- Continuous improvement
- Team management
- Quality control
5d
Senior Test Technician
Caudwell Marine —Coventry
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Free parking
Quick apply
Lead APQP Supplier Quality Engineer
GE Vernova —Rugby
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Reliability Engineer
HelloFresh —Derby
- Full-time
- Programmable logic controllers
- Continuous improvement
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
12d

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Eligibility Assessor
Nimbus Disability —Derby
Meet daily processing volume targets and turnaround Key Performance Indicators (KPIs) set by management. Strictly adhere to UK GDPR and the Data Protection Act…
£25,927 a year
Quick apply
5d
Subject Matter Expert (SME)
Nimbus Disability —Derby
Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning*. Ensure all evidence determinations conform to strict project non-disclosure…
£29,550 a year
Quick apply
5d

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

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subject matter expert (sme) jobs in leicester

Subject Matter Expert (SME)

Eligibility Assessor

IT Systems Support

Consultant

Front End Specialist Launch Team

Network Engineer

Lead Planner - Submarines

Back End Specialist Launch Team

Quality Manager

Senior Test Technician

Lead APQP Supplier Quality Engineer

Reliability Engineer

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