Complaints manager Work, Jobs in Leicestershire (with Salaries)

Deputy Complaints Manager
George Eliot Hospital NHS Trust —Nuneaton
- £32,073 - £39,043 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Referral programme
8d
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Quality Manager
WLR Precision Engineering —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
11d
IP Operations Manager
London Electric Vehicle Company (LEVC) —Coventry
- £60,000 a year
- Hybrid work
- Bachelor's degree
- Leadership
- Free parking
- Annual leave
Deputy Practice Manager
two site GP surgery - Northampton —Northampton
- Full-time
- Management
- GP surgery experience
- Organisational skills
Quick apply
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Head of Medicine Quality and Governance
NHS Northamptonshire Integrated Care Board —Leicester
- £79,504 - £91,609 a year
- Full-time
- Analysis skills
- Leadership
13d
Area Operations Manager
Well Pharmacy —Nottingham
- Analysis skills
- Organisational skills
- Communication skills
Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
10d
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Communication skills
Senior Admin Officer - Loughborough
HM Prison & Probation Service —Loughborough
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
11d
Day Centre Manager
The Cube Disability —Corby
- £28,000 - £30,000 a year
- Full-time
- Management
- Care experience
- Travel
- Employee discount
Quick apply
5d
Property & Compliance Manager
Positive Futures supported housing —Ilkeston
- £14.38 - £15.10 an hour
- Part-time
- Management
- Maintenance
- Administrative experience
Quick apply
Quality Specialist Launch Team
Ball Corporation —Kettering
- £62,300 - £145,000 a year
- Hybrid work
- Data analysis skills
- English
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Governance and Integrity Lead
British Canoeing —Nottingham
- £53,000 - £55,000 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Annual leave
1d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
14d
Independent Reviewing Officer
Nottinghamshire County Council —Nottingham
- Full-time
- Supervising experience
- Care plans
- Communication skills
23h
Registered Manager- Leicester
Rapid Improvement Care Agency —Leicester
- £35,000 - £45,000 a year
- Weekend availability
- Management
- Organisational skills
- In-person
Quick apply

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Deputy Complaints Manager

George Eliot Hospital NHS Trust -
Nuneaton

Apply Now

Job details

Full-time
£32,073 - £39,043 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Referral programme
On-site parking

Qualifications

Complaint handling
IT
Communication skills

Full job description

37.5 hours per week

Permanent

Salary: £32,073 - £39,043 per annum

Closing Date: Friday 31 July 2026

Provisional Interview Date: Wednesday 12 August 2026

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community – get in touch to find out more

#JoinTeamEliot

Due to the promotion of the postholder an opportunity has arisen to join our Complaints Team. The Deputy Complaints Manager is key to us accepting, issuing and helping the Trust to respond to complaints and concerns received. This is a challenging but rewarding role and the postholder will be fully supported by the Complaints Manager. It is essential you have first-hand experience of handling complaints and concerns and, can work in accordance with NHS Complaints regulations. The post holder will be required to support the public, staff and organisations such as advocacy and the Parliamentary and Health Service Ombudsman.

If you require any further details for this post please contact Sarah Jameson, Complaints Manager on 02476865545 or via [email protected].

The post holder is key to patient experience and will work with the Complaints Manager to co-ordinate and ensure an effective delivery of the NHS Complaints Procedure in line with the statutory regulations, national guidance and Trust policy.
The post holder will provide expert advice around policy and guidelines and ensure that the Trust provides a supportive, professional and compassionate complaints service working with the Directorates and complainants, families and carers to ensure a comprehensive response to include any learning and improvement.
It is important that the applicant is a competent writer and has excellent communication skills, knowledge and an appreciation of the need to work to timescales in the interests of resolving complaints.

Here at George Eliot our vision to ‘ excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

E ffective Open Communication

e x cellence and safety in everything we do

C hallenge but support

E xpect respect and dignity

L ocal health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

Handle concerns and complaints from receipt to response in line with policy identifying and liaising with the Directorate(s) investigating the issues raised, including complex and/or highly sensitive cases.
Correspond effectively and sensitively with complainants (written and verbal). This includes recognising when the complaints process is not applicable or the request is not eligible. Identify any barriers in communication that may affect understanding.
Responsible for safeguarding, always, the confidentiality of information relating to patients, staff and the public, in accordance with the Data Protection and Freedom of Information Acts. This includes recognising the need and obtaining, the appropriate consent to proceed with a complaint.
Establish and maintain relationships with all staff in particular the Directorate Triumvirate and services lead providing expert advice, support and guidance.
Work closely with Patient Advice Liaison Service (PALS) to ensure concerns are addressed at the correct level and through the right process. Recognise also when complaints are subject to Duty of Candour, Coroner’s Inquest or a clinical incident.
Deal calmly and professionally with upset patients or members of the public.
Arrange and support in complaints meetings ensuring advice and support for staff and complainants and, that an accurate summary of the discussion held is provided.
Accurate recording of complaints data on Datix.
Support the Complaints Manager with draft/redrafts of complaint response letters for quality to ensure they meet the requirements of the Complaints Process and achieve Executive approval and signature.
Work with the Directorates to ensure any changes or learning is implemented.
To assist in the managements of complaints where complainants remain dissatisfied to try and bring about local resolution.
Support in providing data for the annual report and reports to Trust Board.
Support with any complaints subject to a clinical incident/Legal claim.
Support any Trust requirements e.g. audit, Care Quality Commission (CQC) requirements.
Develop and maintain strong links with all staff to ensure compliance with the Complaints policy.
Identify themes/trends from complaints received and bring to the attention of appropriate senior staff, identifying areas of risk or those that require service improvement and quality issues requiring action.
Assist the Complaints Manager in the development, implementation and compliance with service-related policies and procedures. Propose changes to improve the service, as appropriate, and in accordance with national guidance.
Assist the Complaints Manager in working with staff within the Trust to ensure compliance with CQC Standards in relations to complaints handling.
Recognise all potentially serious complaints for consideration at Review of Harm.
Ensure complaint files are kept up to date to enable progress of complaint to be monitored and to ensure process is being followed.
Monitor agreed actions arising from complaints and chase Directorates for progress/ evidence to ensure actions are being implemented appropriately. Ensure progress is included within reports to committees.
To record and acknowledge MP enquiries and ensure timely responses.
To deputise for the Complaints Manager in all aspects of the service.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Apply Now

Refine Your Search

complaints manager jobs in leicestershire

Deputy Complaints Manager

Capital Account Manager

Quality Manager

Quality Manager

Customer Care Manager

IP Operations Manager

Deputy Practice Manager

Deputy Manager

Head of Medicine Quality and Governance

Area Operations Manager

Manager

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Senior Admin Officer - Loughborough

Day Centre Manager

Property & Compliance Manager

Quality Specialist Launch Team

Governance and Integrity Lead

Ownership Experience Manager – Customer Community & Loyalty

Independent Reviewing Officer

Registered Manager- Leicester

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