Customer service manager Work, Jobs in Leicestershire (with Salaries)

Customer Service Manager
XMA —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Life insurance
- Referral programme
7d
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Sick pay
Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Sales and Customer Services Team Leader
Cover My Insurance —Grantham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Lutterworth
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Customer Service & Showroom Manager
Caesarstone —Husbands Bosworth
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
Customer Relationship Manager (TURKISH SPEAKING)
BKM TRANSPORT UK LTD —Corby
- £25,420.00 - £49,092.80 a year
- Full-time
- Spanish
- Data analysis skills
- English
Quick apply
2d
Customer Support Team Leader
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Quick apply
2d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
6d
Key Lead - Highcross, Hollister
Hollister —Leicester
- POS
- Communication skills
- Store discount
- Employee discount
6d
Customer Service Manager
IWG —Nottingham
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
Commercial and Customer Experience Manager
The Core at Corby Cube —Corby
- £36,500 a year
- Weekend availability
- Bar
- Management
- Business development
- Flexible schedule
Quick apply
1d
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Service Manager
International Workplace Group plc —Nottingham
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Operations Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Continuous improvement
- Team management
- Training & development
- Employee discount
- Referral programme
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
9d
Head of Customer Insight
Dunelm —Leicester
- Communication skills
- Analytics
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
13d
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Continuous improvement
- Team management
- Leadership
Quick apply
Senior Complaints Operations Leader
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
3d

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Customer Service Manager

XMA -
Nottingham

Apply Now

Job details

Permanent | Full-time
£45,000 - £50,000 a year
7 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance
Life insurance
Referral programme

Qualifications

Power BI
Customer service
Stakeholder liaison
Ticket management
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
B2B
Training & development
Leadership
Communication skills
Operations leadership experience

Full job description

Customer Services Manager

Location: Nottingham – Onsite

Salary: £45,000–£50,000 base

BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

The opportunity

We’re looking for an experienced Head of Customer Services to lead, develop and inspire a high-performing customer services function.

This is a hands-on leadership role with real operational ownership. You’ll be responsible for ensuring customers receive an excellent and consistent service while making sure the function delivers against agreed service levels and protects the commercial interests of the business.

You’ll take ownership of the day-to-day customer service operation, leading the team, managing performance and capacity, resolving escalations and driving improvements to the way the department works.

What you’ll be doing

You’ll lead, coach and develop the Customer Services team (6-8 people), creating a culture of accountability, ownership and excellent customer service. You’ll maintain control of workloads, ticket queues, backlogs and operational priorities while ensuring agreed service levels are consistently achieved.

A key part of the role will be identifying where things can work better. You’ll use operational data and Power BI to understand demand, capacity and risk, while driving continuous improvement through root-cause analysis, process simplification, standardisation and automation.

You’ll also:

Take ownership of escalations and service recovery for strategic customers.
Maintain oversight of commercially important issues including credits, invoicing queries, returns and warranties.
Develop the team through training, cross-skilling, succession planning and clear development plans.
Build strong relationships across the wider business to resolve issues and improve customer outcomes.
Lead daily operational reviews, weekly performance meetings and monthly service reporting.

What we’re looking for

You’ll be an established customer service or customer operations leader who is comfortable combining people leadership with operational delivery. You’ll know how to manage a busy service environment, use KPIs and data to improve performance, and bring structure and control to competing priorities.

We’re particularly interested in candidates with:

Significant experience leading a Customer Services, Customer Operations or Service Delivery function.
Strong people leadership, coaching and performance-management experience.
Experience managing high-volume operations, SLAs, workloads and backlogs.
A track record of improving processes and reducing repeat customer demand.
Good commercial awareness, ideally across post-sales processes such as credits, returns, warranties or invoicing.
Confidence using management information and operational data to make decisions.
Strong stakeholder management and communication skills.
Experience with customer service, ERP or ticket-management systems.

Experience within a technology, distribution or B2B environment would be particularly valuable, as would experience with Power BI, Halo, Ivanti, Prism or similar platforms. Lean, Six Sigma, ITIL or other Continuous Improvement qualifications would also be advantageous.

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you.

Keywords: customer services manager, customer services team leader, head of customer service, customer operations

Apply Now

Refine Your Search

customer service manager jobs in leicestershire

Customer Service Manager

Customer Services Manager (18 Months FTC)

Customer Service Manager

Sales and Customer Services Team Leader

Manager Service Delivery & Transport

Customer Service & Showroom Manager

Customer Relationship Manager (TURKISH SPEAKING)

Customer Support Team Leader

General Manager

Key Lead - Highcross, Hollister

Customer Service Manager

Commercial and Customer Experience Manager

Global Senior Manager, Customer Happiness (1 year contract)

Customer Service Manager

Operations Manager

Customer Success Manager

Head of Customer Insight

Contact Centre Leader - Complaints

Customer Care and Planning Manager

Senior Complaints Operations Leader

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