Performance and Conversational Coach
PayPlan —Grantham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
6d
Learning Coach in Hospitality and Catering
Leicester College —Leicester
- £12,231 - £13,193 a year
- Part-time
- English
- Communication skills
5d
Senior Leadership Coach
GearUp2Success —Leicester
- Remote
- Leadership
- Communication skills
- Teaching
Quick apply
SCHOOLS MANAGER
Nottingham Forest Community Trust —Nottingham
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
- Free parking
- Annual leave
6d
Lecturer in Sports Coaching
UK Business College (UKBC) —Leicester
- Full-time
- Master's degree
- Education
- Organisational skills
Quick apply
5d
Trainer
Amazon UK Services Ltd. - A10 —Kettering
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
14d
Girls Academy Goalkeeping Coach
Nottingham Forest Football Club —Nottingham
- Part-time
- Free parking
- Employee assistance programme
14d
Food Service Auditor, Leicester (Independent Contractor)
NSF International —Leicester
- Weekend availability
- Hospitality
- Microsoft Office
- Driving
- Flexible schedule
TAP Driver Trainer, E2E Field Learning Excellence
Amazon UK Services Ltd. - A10 —Rugby
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
5d
Sports Coach
Mistry Sports Company Ltd —Melton
- £12.50 - £20.00 an hour
- Part-time
- First Aid Certification
- Communication skills
- Teaching
Quick apply
Director for Women's Cricket
Nottinghamshire County Cricket Club —Nottingham
- Full-time
- Leadership
- Communication skills
9d
Fitness Coach - Everlast Gyms
Everlast Gyms —Leicester
- Employee discount
Quick apply
U21 PGA Assistant Coach
Nottingham Forest Football Club —Nottingham
- Part-time
- Presentation skills
- IT
- Free parking
- Employee assistance programme
14d
Patient Services Team Leader
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Patient care
Quick apply
Community Coach (Premier League Kicks)
Notts County Foundation —Nottingham
- £10 - £15 an hour
- Weekend availability
- Microsoft Outlook
- Travel
- Classroom experience
- Gym membership
Racquets Manager
David Lloyd Clubs —Kettering
- Communication skills
- Employee discount
4d
L&D and HR Skills Coach
SR Apprenticeships —Nottingham
- Up to £32,000 a year
- Full-time
- Hybrid work
- Management
- English
- Administrative experience
- Annual leave
- Work from home
Quick apply
6d
Transition Coach (Fixed Term, 2x Posts)
Nottingham College —Nottingham
- £25,256 - £26,348 a year
- Call to connect
- Organisational skills
- Communication skills
- Teaching
- Annual leave
- Employee discount
Quick apply
2h
HEALTH & WELLBEING ASSISTANT (HEALTHY GOALS)
Nottingham Forest Community Trust —Nottingham
- £12.96 an hour
- Weekend availability
- Administrative experience
- First Aid Certification
7d
Education Centre Manager
Explore Learning —Coventry
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme

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Performance and Conversational Coach

PayPlan -
Grantham

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
6 days ago

Qualifications

Analysis skills
Financial services
Communication skills

Full job description

Job Advert

Location: Grantham, Hybrid (approx. 3 days a week in office)

Salary: £35,000 - £40,000

Hours: 35 hours, full time

At PayPlan, we’re passionate about supporting customers through financial difficulty with empathy, expertise, and integrity. As a Performance Coach, you will play a key role in shaping how our colleagues deliver high-quality, compliant, and customer-focused conversations.

This is a highly impactful role where you’ll use coaching, insight, and collaboration to drive both colleague performance and customer outcomes. You’ll work across teams to embed best practice, support new starters, and develop leadership capability — ensuring every customer interaction reflects our values and standards.

What You'll Be Doing:

Embed conversational excellence: Own and evolve the conversational framework to ensure high-quality, compliant, and consistent customer interactions.
Deliver performance coaching: Use data, observation, and call listening to provide targeted coaching that improves individual and team performance.
Support colleague development: Coach new starters through their first 90 days and partner with Team Leaders.
Develop leadership capability: Equip Team Leaders with coaching skills, tools, and confidence.
Drive continuous improvement: Identify trends and feed insights into L&D and training improvements.
Collaborate across the business: Partner with HR, L&D, and operational teams.
Use insight to influence change: Improve customer journeys and decision-making.

What we’re looking for:

Experience in coaching, quality, or performance roles within an operational or contact centre environment (financial services preferred)
Strong understanding of customer conversations, experience, and compliance
Ability to use performance data to identify issues and drive measurable improvements
Proven ability to coach and develop both individuals and leaders
Excellent communication and influencing skills, with the ability to build strong relationships
A coaching mindset, with strong analytical thinking and a focus on continuous improvement
Customer-focused, resilient, and adaptable in a fast-paced environment

Who are PayPlan?

We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.

Why work at PayPlan?

We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!

If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan

Your application matters to us. Every application we receive is manually reviewed by our recruitment team - we do not use AI or automated systems to screen candidates. We’re committed to giving each applicant fair and thoughtful consideration.

Apply Now

Refine Your Search

personal development coach jobs in leicestershire

Performance and Conversational Coach

Learning Coach in Hospitality and Catering

Senior Leadership Coach

SCHOOLS MANAGER

Lecturer in Sports Coaching

Trainer

Girls Academy Goalkeeping Coach

Food Service Auditor, Leicester (Independent Contractor)

TAP Driver Trainer, E2E Field Learning Excellence

Sports Coach

Director for Women's Cricket

Fitness Coach - Everlast Gyms

U21 PGA Assistant Coach

Patient Services Team Leader

Community Coach (Premier League Kicks)

Racquets Manager

L&D and HR Skills Coach

Transition Coach (Fixed Term, 2x Posts)

HEALTH & WELLBEING ASSISTANT (HEALTHY GOALS)

Education Centre Manager

I want to receive the latest job alerts for personal development coach in leicestershire

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