It customer experience support analyst Work, Jobs in Leigh, Gtm (with Salaries)

System Analyst / Tester
iCede Solutions Ltd —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- Maths
- In-person
- Work from home
- Sick pay
Quick apply
5d
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Customer Optimisation Analyst
Clear Business —Sale
- £25,870 - £29,750 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Employee discount
Quick apply
QA Test Analyst
Bibby Financial Services —Salford
- £40,000 - £46,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- SharePoint
- Gym membership
Quick apply
1d
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
12d
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
6d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
1d
IT Service Desk Analyst
EG On The Move Ltd —Blackburn
- £27,000 - £28,500 a year
- 8 hour shift
- Customer service
- Windows
- IT
- Free parking
- Employee discount
Quick apply
2d
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- £39,840 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
14d
Associate IT Field Technical Analyst
Cadent Gas —Hollinwood
- £34,011 - £38,013 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Cyber Security Analyst
The Granite Group —Liverpool
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Windows
- Scripting
- Computer networking
- Flexible schedule
Quick apply
1d
IT Helpdesk Coordinator
The Config Team —Warrington
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
9d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
10d
KYC Analyst
G MASS —Manchester
- £40,000 a year
- Hybrid work
- Financial services
- Communication skills
Quick apply
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Manchester
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
8d
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
9d

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System Analyst / Tester

iCede Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Graduate | Full-time
£26,000 - £28,000 a year
5 days ago

Benefits

Company pension
Work from home
Private medical insurance
Sick pay

Qualifications

GCSE
English
Performance testing
Maths
System testing
IT support
Software testing
Communication skills

Full job description

Location: Liverpool L3
Working Pattern: Hybrid – 3 days per week in the office
Salary: £26,000–£28,000 DOE
Type: Full-Time, Permanent
Sector: Software / IT / Insurance Technology

About Us

iCede Solutions is a growing software business based in Liverpool. We build and support technology platforms used by global insurers to manage complex policy, claims and reporting processes.

We are looking for a thoughtful and analytical System Analyst / Tester to help us maintain high standards of quality, reliability and customer support as our platform continues to develop.

The Role

This is a varied role combining manual functional testing, regression testing, issue investigation and customer support.

You will need to understand how the system is intended to work, follow business rules and workflows through the platform, identify where functionality does not behave as expected, and clearly explain issues to developers, analysts, QA colleagues and customers.

The role is about more than checking screens or spotting text errors. You will need to think logically, question outcomes, investigate problems and understand the impact of defects on wider workflows, reporting and customer use.

You will also assist with our support helpdesk by reviewing customer queries, reproducing reported issues, gathering relevant information and liaising with technical colleagues and customers to support timely resolution.

Full training on the iCede platform will be provided.

Key Responsibilities

· Carry out manual functional and regression testing.

· Test new and amended functionality against requirements and business rules.

· Review requirements, release notes and system changes to identify areas requiring testing.

· Log, investigate and document defects clearly.

· Assess the impact of issues on wider workflows, reporting and customer use.

· Assist with customer support tickets, including triage, investigation and updates.

· Reproduce customer-reported issues and document findings.

· Liaise with developers, analysts, QA colleagues and customers.

· Help maintain test cases, support records and training documentation.

· Re-test fixes and confirm issues have been resolved.

· Escalate unclear requirements, blocked testing or potential risks promptly.

What We’re Looking For

We are looking for someone who is analytical, curious, organised and customer-focused. You should be comfortable learning software systems, working through problems logically, documenting issues clearly and communicating professionally with both colleagues and customers.

You will need to be detail-oriented, but also able to recognise when an issue may have a wider functional or customer impact.

Essential Criteria

· GCSE English and Maths at grade C/4 or above, or equivalent.

· Strong written English and clear communication skills.

· Good analytical and problem-solving ability.

· Ability to understand processes, workflows and cause-and-effect across a system.

· Comfortable using software systems and learning new technology.

· Confidence communicating with customers and colleagues professionally.

· Right to work in the UK.

· Within reasonable commuting distance of Liverpool City Centre, L3.

Desirable Criteria

· Degree in any discipline.

· Previous experience in software testing, QA, IT support, or customer support.

Selection Process

Shortlisted candidates may be asked to complete a short practical testing and support exercise. Prior knowledge of the iCede platform is not required.

What We Offer

· Salary of £26,000–£28,000, depending on experience and relevant skills.

· Hybrid working, with 3 days per week in our Liverpool office.

· MacBook Pro.

· Private healthcare.

· Pension contributions matched up to 6%.

· 25 days’ holiday, plus bank holidays.

· Learning and development budget.

· Opportunity to develop your testing, support, QA and software knowledge in a growing technology business.

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Private medical insurance
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

it customer experience support analyst jobs in leigh, gtm

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Customer Optimisation Analyst

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IT Support Analyst (On Site)

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IT Technician

I want to receive the latest job alerts for it customer experience support analyst in leigh, gtm

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