Service delivery manager Work, Jobs in Leigh On Sea, Ess (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Warehouse and Yard Supervisor
Chandler Material Supplies Ltd —Southend-on-Sea
- £35,000 - £38,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
10d
Junior Service Delivery Manager
Ericsson —Southend-on-Sea
- Computer Science
- Engineering
- English
Assistant Service Manager - Southend
Mencap —Southend-on-Sea
- £27,865 a year
- Weekend availability
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Delivery Driver
Milk & More —Basildon
- £31,834 a year
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Business Operations Coordinator
Zexi Ltd —Rayleigh
- £28,000 - £33,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Transformation Manager
Havens Hospices —Southend-on-Sea
- £60,000 a year
- Full-time
- Nursing home
- Human resources
- Data entry
- Free parking
- Store discount
Quick apply
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Fitness Manager
Virgin Active —Thundersley
- £32,188 - £33,800 a year
- Full-time
- Annual leave
- Employee discount
8d
Postal Delivery Driver -
Royal Mail Group —Woodham Ferrers
- Overtime
5d
Dispenser
Boots —Southend-on-Sea
- £16 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Parking Services Manager
Maidstone Borough Council —Maidstone
- £62,909 - £71,431 a year
- Full-time
- Hybrid work
- Management
- Team management
- Communication skills
- Free parking
- Work from home
8d
Postperson with Driving
Royal Mail Group —Sheerness
- Part-time
- Employee discount
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies —Basildon
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Assistant Store Manager
Aldi —Benfleet
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Social Media Manager
Gateway Group —Southend-on-Sea
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
Delivery Driver
LKQ Corporation —Basildon
- Full-time
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
12d
Relief Delivery Driver
Milk & More —Maidstone
- £34,264.52 a year
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Shift Runner
Domino's —Canvey Island
- £13 an hour
- Part-time
- Supervising experience
- Leadership
- Communication skills
- Paid training
- Flexible schedule
9d
Delivery Driver (Relief)
Milk & More —Basildon
- £34,264.52 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

service delivery manager jobs in leigh on sea, ess

Customer Service Manager

Warehouse and Yard Supervisor

Junior Service Delivery Manager

Assistant Service Manager - Southend

Delivery Driver

Business Operations Coordinator

Transformation Manager

Operations Manager

Fitness Manager

Postal Delivery Driver -

Dispenser

Parking Services Manager

Postperson with Driving

Service Delivery Manager - (PA2025Q3JB143)

Assistant Store Manager

Social Media Manager

Delivery Driver

Relief Delivery Driver

Shift Runner

Delivery Driver (Relief)

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