Senior housekeeper Work, Jobs in Leighton Buzzard (with Salaries)

Security Officer/ Duty Manager
SARR Hotels Noke Limited —St Albans
- £12.71 an hour
- Full-time
- Hotel
- First Aid Certification
- Conflict management
Quick apply
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- £13.10 an hour
- Full-time
- Cleaning
- Employee discount
- Gym membership
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Security Officer/ Duty Manager

SARR Hotels Noke Limited
St Albans

Quick apply

Job details

Permanent | Full-time
£12.71 an hour

Qualifications

First aid administration
Accident and incident report completion
Report writing
Guest relations
Report generation
Closing procedures
Stakeholder liaison
CCTV
Incident documentation
First aid
Incident reporting preparation
Shift management
Access control monitoring
Overt surveillance
Remote video monitoring
First aid response
Housekeeping coordination
First Aid Certification
Visitor ID checks
Conflict management
CCTV monitoring
Property maintenance inspection
SIA
Security
Front-of-house security duties
Incident log maintenance
Facilities maintenance

Full job description

This is a dual-function role combining Duty Manager responsibilities with licensed Security Officer duties. The post-holder must hold a valid SIA Door Supervisor or Security Guarding licence and will carry out both operational hotel management and on-site security functions. The role operates 24/7 and reports directly to senior management.

PRIMARY DUTIES — Security Officer (SIA Licensed)

Access Control & Patrols

Maintain a visible, professional security presence across all areas of the property.
Control and monitor all entry and exit points; verify credentials and refuse unauthorised access.
Conduct regular foot patrols of interior and exterior areas including car parks and communal spaces.
Monitor CCTV systems and report suspicious behaviour or security breaches immediately.
Carry out security checks at the start and end of each shift, documenting findings in the security log.

Incident Response & Conflict Management

Respond swiftly and calmly to disturbances, altercations, or suspicious activity on the property.
De-escalate situations using SIA-compliant conflict management techniques wherever possible.
Detain individuals where lawfully permitted under the SIA code of conduct and company policy.
Liaise directly with police and emergency services during incidents.
Issue and enforce trespass notices and hotel exclusion orders in line with legal guidelines.
Provide first aid response to medical emergencies as a qualified First Aider.

Security Reporting & Compliance

Maintain a detailed security log every shift — record all patrols, incidents, and interventions.
Write accurate, comprehensive incident reports and submit to the management team promptly.
Analyse incident trends and recommend process improvements or additional security measures.
Work closely with third-party security contractors to ensure aligned protocols and seamless coverage.

Fire Safety & Emergency Response

Act as Fire Controller — lead all emergency evacuations and enforce fire safety procedures.
Conduct regular fire walks, inspect all exits and alarms, and document findings.
Maintain all health & safety and fire compliance logs in SAEKER.

SECONDARY DUTIES — Duty Manager (Hotel Operations)

Operations Oversight

Oversee day-to-day hotel operations during shift — housekeeping, maintenance, and facilities.
Ensure rooms are ready for arrivals on time, coordinating housekeeping resources effectively.
Conduct property inspections, identify maintenance issues, and log them for resolution.
Ensure no rooms remain out of order for more than 24 hours.
Supervise General Assistants and Housekeepers, managing smooth handovers between shifts.

Guest & Stakeholder Communication

Serve as the on-site point of contact for guest concerns and operational queries during the shift.
Monitor and respond to stakeholder communications — follow through to resolution, not just acknowledgment.
Escalate significant operational or guest issues to senior management with full documentation.

Compliance & Reporting

Maintain handover logs, health & safety records, and operational reports for each shift.
Monitor contractor access and ensure all work is completed in line with safety guidelines.
Compile data-driven reports on maintenance, safety, and operational trends using Excel.
Adhere to and uphold company confidentiality policies and service standards at all times.

Requirements

Essential:

Valid SIA Door Supervisor or Security Guarding licence (current).
Right to work in the United Kingdom.
Ability to reliably commute to Basingstoke RG21.

Preferred:

First Aid at Work Certificate.
Experience with CCTV operation and incident reporting systems.
Proficiency in Microsoft Excel and written reporting.

Pay: £12.71 per hour

Work Location: In person

Quick apply

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