Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.
Background of department/role
The Senior Course Administrator is the first point of contact for students and colleagues, responding to general queries and understanding when to escalate more complex queries. The role holder will provide first-line enquiry support to students on a rota basis via the Student Hub Service. This includes face-to-face, telephone and online.
We are looking for a highly organised, proactive and customer-focused administrator who is committed to delivering an excellent student experience. The successful candidate will be confident in handling a wide range of student enquiries, using strong problem-solving skills and sound judgement to resolve issues or refer them appropriately. They will be an effective communicator with excellent attention to detail, capable of managing competing priorities while administering key student processes, supporting course delivery, and working collaboratively with colleagues across the University. Experience of providing high-quality administrative support in a busy environment, alongside a commitment to service excellence and continuous improvement, is essential.
You will be educated to a minimum of GCSE English and Maths at grade A–C (or equivalent qualification) or be able to demonstrate equivalent knowledge and skills gained through experience of working in a similar customer-focused environment.
How will you work?
We are committed to supporting flexible methods of working wherever possible. This role operates on a hybrid working pattern, with full-time staff typically working three days per week on campus and two days remotely. For part-time staff, this arrangement will be applied on a pro-rata basis. The exact working pattern will be agreed with the successful candidate and may be adjusted to meet service and business needs. During any required training period, there may be an expectation for increased on-campus attendance
How to apply
Start date for applications: 9th of July 2026
Closing date for applications: 21st of July 2026
Interviews are to be held: To be confirmed shortly after closing
If you require further information regarding the post please feel free to contact Natasha Lewis, Head of Course Management Digital and Student Experience,
[email protected] (strictly no agencies, thank you) quoting reference number REQ06219
Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
For more information about this role, please view the job description via the attachments link above.
Location
Medway:
