Center manager Work, Jobs in Lenwade, Nfk (with Salaries)

Emergency Call Handler
Total Assist Group —Norwich
- £12.71 - £17.56 an hour
- Temporary
- Customer service
- First Aid Certification
- IT
Quick apply
4d
VacancyTitle: Receptionist
Together Dental —Norwich
- £12.80 - £13.80 an hour
- Temporary
- Customer service
- Administrative experience
- Front desk
- Employee assistance programme
- Referral programme
6d
Registered Manager
Autism Anglia —Dereham
- Full-time
- Leadership
- Free parking
Quick apply
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Barista
Starbucks —Norwich
- Weekend availability
- Store discount
- Employee assistance programme
VacancyTitle: Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Employee assistance programme
- Referral programme
VacancyTitle: Registered Manager (6 Month FTC)
Together Dental —Norwich
- Temporary
- Leadership
- Employee assistance programme
Client Delivery Executive
NielsenIQ —Norwich
- £25,800 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Time management
- Employee assistance programme
Quick apply
HGV Class 1 Driver (full time)
J MEDLER HAULAGE CO LTD —Norwich
- Up to £48,000 a year
- Weekend availability
- Driving
- Commercial driving
- Paid training
Quick apply
1d
R&D Product Designer- Norwich
Amcor —Norwich
- Full-time
- Master's degree
- Project management
- Bachelor's degree
VacancyTitle: Dental Therapist
Together Dental —Norwich
- £10 an hour
- Full-time
VacancyTitle: Dental Hygienist
Together Dental —Sheringham
- Part-time
Engineering Manager – Electrical & RF Calibration
Fluke —Shipdham
- Engineering
- Master's degree
- Bachelor's degree
VacancyTitle: Locum Dentist
Together Dental —Norwich
- £450 a day
- Temporary
- Free parking
VacancyTitle: Private Dentist
Together Dental —Norwich
- £10,000 a month
- Call to connect
VacancyTitle: Associate Dentist
Together Dental —Norwich
- £17 an hour
- Full-time
VacancyTitle: Overseas Qualified Dentist (Will Need To Have GDC Registration)
Together Dental —Sheringham
- £12 an hour
- Full-time
VacancyTitle: Overseas Qualified Dentist (PLVE - Will Need To Have GDC Registration)
Together Dental —Norwich
- £12 an hour
- Full-time

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Emergency Call Handler

Total Assist Group -
Norwich

Quick apply

Job details

Temporary | Part-time | Full-time | Part-time upon request
£12.71 - £17.56 an hour
4 days ago

Qualifications

Driving Licence
Customer service
First aid
Emergency management
First Aid Certification
IT
Computer skills
Leadership
Medical terminology
Communication skills

Full job description

Job Title: Emergency Call Handler
Department: Emergency Operations Centre (EOC)
Hours: 37.5 hours per week (rotating shifts, 24/7 operations)
Reporting To: Senior EOC Manager

Job Overview

The Call Handler serves as the first point of contact for incoming calls to the Emergency Operations Centre. The role involves assessing emergency and non-emergency calls, prioritizing them using clinical triage systems, and ensuring accurate and timely dispatch of emergency resources. The position requires strong communication skills, the ability to remain calm under pressure, and a commitment to delivering high-quality patient support.

Key Responsibilities

Answer and manage all incoming calls, prioritizing emergency situations.
Accurately record caller information using Computer Aided Dispatch (CAD) systems.
Apply clinical triage protocols to assess urgency and determine appropriate response.
Provide pre-arrival and life-saving instructions (e.g., CPR guidance, first aid advice).
Communicate effectively with patients, relatives, healthcare professionals, and emergency services.
Handle distressing, emotional, or aggressive callers with professionalism and empathy.
Maintain confidentiality and comply with data protection policies.
Support operational continuity during system failures or high-demand periods.
Participate in training, development, and performance improvement initiatives.
Assist in major incidents and collaborate with other emergency services.

Work Environment

Fast-paced, high-pressure setting requiring multitasking and quick decision-making.
Shift-based schedule including nights, weekends, and holidays.
Prolonged use of computer systems and communication equipment.

Required Qualifications

Minimum of 4 GCSEs (or equivalent), including English.
Strong keyboard and computer skills.
Basic IT knowledge (telephony, email, data systems).
Excellent verbal and written communication skills.

Preferred Qualifications

Experience in a call center or customer service environment.
Knowledge of medical terminology.
First Aid certification.
Driving license and additional IT qualifications.

Key Skills & Competencies

Excellent listening and communication skills.
Ability to stay calm and make decisions under pressure.
Strong multitasking and prioritization abilities.
High level of accuracy and attention to detail.
Empathy, compassion, and emotional resilience.
Teamwork and adaptability in a dynamic environment.

Additional Requirements

Flexibility to work rotating shifts.
Ability to handle traumatic and sensitive situations.
Commitment to continuous learning and development.
Willingness to support and mentor new staff.

Ideal Candidate Profile

The ideal candidate is a resilient, detail-oriented communicator who thrives in high-pressure environments. They are empathetic, quick-thinking, and capable of making critical decisions while maintaining professionalism and composure.

Pay: £12.71-£17.56 per hour

Work Location: In person

Quick apply

Refine Your Search

center manager jobs in lenwade, nfk

Emergency Call Handler

VacancyTitle: Receptionist

Registered Manager

Client Development Manager

Barista

VacancyTitle: Head Receptionist

VacancyTitle: Registered Manager (6 Month FTC)

Client Delivery Executive

HGV Class 1 Driver (full time)

R&D Product Designer- Norwich

VacancyTitle: Dental Therapist

VacancyTitle: Dental Hygienist

Engineering Manager – Electrical & RF Calibration

VacancyTitle: Locum Dentist

VacancyTitle: Private Dentist

VacancyTitle: Associate Dentist

VacancyTitle: Overseas Qualified Dentist (Will Need To Have GDC Registration)

VacancyTitle: Overseas Qualified Dentist (PLVE - Will Need To Have GDC Registration)

I want to receive the latest job alerts for center manager in lenwade, nfk

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