Optical assistant Work, Jobs in Leuchars, Fif (with Salaries)

Optical Assistant (Whitehall, Dundee)
Duncan & Todd Opticians —Dundee
- £12.71 an hour
- Full-time
- Inventory control
- Databases
- Cleaning
- Store discount
- Paid training
Quick apply
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Retail Optical Assistant
Vision Express —Dundee
- Full-time
- Communication skills
Trainee Optical Assistant
Specsavers —Forfar
- Up to £12.91 an hour
- Part-time
- Customer service
- Computer skills
- Communication skills
- Employee discount
Optical Assistant
Specsavers —Forfar
- £26,852 a year
- Full-time
- Customer service
- Employee discount
- Sick pay

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Optical Assistant (Whitehall, Dundee)

Duncan & Todd Opticians -
Dundee

Quick apply

Job details

Permanent | Full-time
£12.71 an hour
2 days ago

Benefits

Store discount
Paid training
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Bereavement leave
Referral programme
Sick pay

Qualifications

Customer communication
Optical experience
Inventory control
Inbound customer enquiry call handling
Clinical record keeping
Stock ordering
Patient appointment coordination
Patient service
Databases
Appointment booking and call handling
Client services
Cleaning
Customer support
Customer interaction
Site housekeeping
Patient record updating
Managing patient records
Communication skills

Full job description

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.

We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Whitehall, Dundee on a Full Time, Permanent basis working 5 days between Monday to Saturday.

Our Customer Care Assistants are the first point of contact for the patients and customers in our busy branches. They are key members of a patient’s journey by delivering outstanding care and providing an excellent level of service. This is a multi-skilled position that will provide the successful candidate an opportunity to learn and take on various tasks and responsibilities.

Key Responsibilities:

Participate in 3-Way Customer Handover process with the Optometrist and patient to gather information on the patient’s prescription and the Optometrist’s recommendations.
Advise patients on relevant frame and lens selections in reference to their prescription, needs and lifestyle, ensuring the patient understands why these recommendations are relevant to them as an individual.
Take accurate measurements required for the lens selection.
Conducting fittings and adjustments of spectacles with the patient upon collection.
Completing any repairs on patient’s frames ensuring these are fit for purpose for the patient.
Giving patients demonstrations on how to insert and remove contact lenses.
Handling all patient queries coming into the branch via telephone, email or in person. Assisting where possible or directing inquiries to the most appropriate staff member.
Managing and utilising the branch appointment diary giving consideration to patient appointment requests and staff availability.
Working in accordance with GDPR and NHS guidelines.
Processing any invoices that come into the branch.
Assist with stock control and ordering of supplies.
Processing deliveries and collections of stock.
Administration and maintenance of patient records, databases and NHS paperwork.
General housekeeping duties to ensure the branch is clean, tidy and presentable at all times.
Other ad hoc duties as and when required.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Candidate Profile:

Required Skills and Knowledge

Experience within an optical environment would be advantage but full training would be provided.
Experience within a fast-paced and dynamic working environment.
Exceptional interpersonal and customer service skills.
Excellent verbal and written communication.

Required Competencies

Customer Service.
Written and Verbal Communication.
Problem Solving.
Prioritisation and Deadline Management.

Required Work Experience

Experience within a customer facing role – ideally in an optical environment.

As a company Duncan & Todd Group can offer:

Competitive salary
29 days annual leave (full time equivalent) inclusive of public holidays
Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
The opportunity to work for a company that cares
Career progression opportunities and further training

Pay: £12.71 per hour

Benefits:

Bereavement leave
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Referral programme
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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optical assistant jobs in leuchars, fif

Optical Assistant (Whitehall, Dundee)

Retail Optical Assistant

Trainee Optical Assistant