Senior engineer Work, Jobs in Lewisham, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
12d
Recording Participant (Expert)
Aloe Studios London —London
- £50 an hour
- Temporary
- Doctoral degree
- Engineering
- Public speaking
Quick apply
12d
Senior Product Engineer
Ankar —London
- £160,000 - £300,000 a year
- Full-time
- Hybrid work
- Travel
- No travel
Senior Infrastructure Engineer
CGI —Leatherhead
- Full-time
- Azure
- Scripting
- Computer networking
Quick apply
Senior Software Engineer - Payments
Apple —London
- Computer Science
- DevOps
- Java
Senior Product Engineer
Healthtech-1 —London
- £125,000 a year
- Overtime
- APIs
- AI
- School
- Annual leave
- Work from home
Senior Software Engineer
Medtronic —London
- £76,800 - £115,200 a year
- Full-time
- Hybrid work
- Master's degree
- AWS
- C++
Senior Backend Engineer - Developer Experience
Trainline —London
- £85,000 - £95,000 a year
- Full-time
- Hybrid work
- AWS
- AI
- Communication skills
Senior Software Engineer, Inference
Anthropic —London
- £225,000 - £325,000 a year
- Hybrid work
- Azure
- Master's degree
- AWS
- Flexible schedule
Senior Irrigation Engineer
Waterwell —London
- £32,000 - £37,500 a year
- Full-time
- Maintenance
- In-person
- Automotive diagnostics
- Sick pay
Quick apply
Senior Software Engineer
MillTechFX —London
- £85,000 - £100,000 a year
- Full-time
- Azure
- SQL
- AWS
- Annual leave
Senior Software Engineer
Confluent —London
- £84,500 - £99,300 a year
- Full-time
- Azure
- Doctoral degree
- Computer Science
Senior IT Engineer
doetaylor ltd —London
- £40,000 - £50,000 a year
- Full-time
- Hotel
- Driving
- Computer networking
Quick apply
Senior Systems Engineer
Baker Hughes —London
- Presentation skills
- Bachelor's degree
- Travel
- Flexible schedule
- Life insurance
Senior Combustion Engineer
Hemiko —Greenwich
- £52,500 - £60,000 a year
- Full-time
- Microsoft Outlook
- Maintenance
- Annual leave
Quick apply
Senior Product Engineer
Zapp —London
- £100,000 - £135,000 a year
- Full-time
- SQL
- APIs
- Sick pay
5d
Senior Software Engineer
Chetwood Bank —London
- £71,146 a year
- Full-time
- Hybrid work
- AWS
- Software development
- APIs
Quick apply
Senior Backend Engineer - Europe Account
Wise —London
- £111,000 - £145,000 a year
- Full-time
- Java
- SQL
- Communication skills
Quick apply
Senior Staff+ Software Engineer, Kubernetes Platform
Anthropic —London
- £325,000 - £485,000 a year
- Hybrid work
- AWS
- C++
- Bachelor's degree
- Flexible schedule
Senior Frontend Engineer
TransPerfect —London
- Full-time
- Hybrid work
- Bachelor's degree
- JavaScript
- Software development
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
12 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior engineer jobs in lewisham, gtl

Helpdesk Technician (1st line)

Recording Participant (Expert)

Senior Product Engineer

Senior Infrastructure Engineer

Senior Software Engineer - Payments

Senior Product Engineer

Senior Software Engineer

Senior Backend Engineer - Developer Experience

Senior Software Engineer, Inference

Senior Irrigation Engineer

Senior Software Engineer

Senior Software Engineer

Senior IT Engineer

Senior Systems Engineer

Senior Combustion Engineer

Senior Product Engineer

Senior Software Engineer

Senior Backend Engineer - Europe Account

Senior Staff+ Software Engineer, Kubernetes Platform

Senior Frontend Engineer

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