Front desk manager Work, Jobs in Leyland, Lan (with Salaries)

Reception Manager
Central Park Surgery —Leyland
- £14.50 an hour
- Part-time
- Microsoft Outlook
- Management
- English
Quick apply
1d
Front Office Manager
Delta Hotels by Marriott Preston —Preston
- Up to £36,000 a year
- Weekend availability
- Bar
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Front Office Manager
Hilton London Bankside —Manchester
- From £4,500 a month
- Full-time
- Hotel
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
6d
Senior Guest Services Manager
Holiday Inn Express Manchester Arena —Manchester
- £30,313 a year
- Nights as needed
- Hospitality
- Hotel
- Front desk
- Store discount
- Employee discount
Quick apply
12d
Head Receptionist
GAUCHO Restaurants —Liverpool
- £17.54 an hour
- Part-time
- Team management
- Front desk
- Leadership
Quick apply
4d
Guest Service Manager (Nights)
Holiday Inn Haydock —Newton-le-Willows
- £28,080 a year
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
Lead Dental Nurse / Receptionist
Gartside Street Dental Lounge —Manchester
- From £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Front desk
Quick apply

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Front Office Manager
Delta Hotels by Marriott Preston —Preston
Leading a dynamic Front Office team, you’ll set the tone for exceptional hospitality, ensuring every guest feels valued, recognised, and at home from the moment…
Up to £36,000 a year
Quick apply
8d
Front Office Manager
Hilton London Bankside —Manchester
The Front Office Manager oversees the daily operations of the hotel's reception and guest services team, ensuring exceptional customer service and smooth front…
From £4,500 a month
Quick apply
6d

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Reception Manager

Central Park Surgery
Leyland

Quick apply

Job details

Part-time
£14.50 an hour
1 day ago

Benefits

On-site parking

Qualifications

Microsoft Outlook
Management
GCSE
English
Microsoft Office
Performance management
Master's degree
Administrative experience
Analysis skills
Supervising experience
Team management
Human resources
Organisational skills
Financial management
Communication skills
Negotiation

Full job description

Job Overview

We are seeking a professional and personable Reception Manager to oversee the front desk operations of our esteemed establishment. The successful candidate will be responsible for ensuring exceptional guest experiences, managing the reception team, and maintaining smooth administrative processes. This role offers an exciting opportunity for individuals with a passion for hospitality and guest services to contribute to a welcoming environment. The Reception Manager will play a pivotal role in upholding our organisation’s standards of excellence and ensuring guest satisfaction at all times.

Responsibilities

Oversee the administration and support operations of the practice, ensuring staff achieve their primary responsibilities
Line manages all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data
Update the appointment system for all clinicians on a weekly basis
Complete staff appraisals as required
Identify and deliver team training where required
Compile administration staff rotas
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initial contact with and responding to, requests from patients, team members and external agencies
Read code data on EMIS Web
Data entry of new and temporary registrations and relevant patient information as required
Input data into patient’s healthcare records as necessary
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Review and update all administrative and reception policies and procedures as required
Support the management team in the compilation of practice reports and the practice development plan
Develop, implement and embed efficient office processes and procedures to adhere to extant legislation
Act as a focal point for the practice, managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
Coordinate the provision of reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences
Approved absences for reception staff.
Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the administration team is fully conversant with the complaints procedure
Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
Be instrumental in ensuring that both Enhanced Service and QOF achievements have been maximised
Be an integral part of the general practice team
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Support in the delivery of enhanced services and other service requirements
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Maintain a clean, tidy, effective working area at all times
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Coordinate and produce meeting agendas and record the minutes of meetings
Support the Practice Manager in the maintenance of the practice social media accounts
Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives
Coordinate and attend the Patient Participation Group meetings
Participate in any audits as directed
Attend and actively participate in practice management meetings
Attend any external meetings pertinent to this role
Support and participate in shared learning

Qualifications

A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English

Experience

Experience of working with the general public
Experience of administrative duties
Experience of leading/managing a team
Experience of working in a healthcare setting
Experience of successfully developing and implementing projects
Experience of providing appraisal writing and staff development
Experience of working on EMIS Web

Knowledge and Skills

Excellent communication skills (written and oral)
Competent in the use of MS Office and Outlook
Problem solver with the ability to process information accurately and effectively, interpreting data as required
Ability to use own initiative, discretion, and sensitivity
Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
Ability to work as a team member and autonomously
Sensitive and empathetic in distressing situations
Experience of performance management, including appraisal writing, staff development and disciplinary procedures
Ability to exploit and negotiate opportunities to enhance service delivery
Strategic thinker with a solutions-focused approach
Effective time management (planning and organising)
Good organisational skills
Ability to effectively utilise resources
Punctual and committed to supporting the team effort
High levels of integrity and loyalty
Ability to network and build relationships
Flexible, cooperative and motivated
Confident, assertive and resilient
Ability to drive and deliver change effectively
Ability to use initiative and judgement
Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
Understanding of safeguarding adults and children
Proven problem-solving and analytical skills
Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
Ability to work to key policies and procedures

Pay: £14.50 per hour

Benefits:

On-site parking

Experience:

Working in General Practice: 1 year (required)
Management : 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

front desk manager jobs in leyland, lan

Reception Manager

Front Office Manager

Front Office Manager

Senior Guest Services Manager

Head Receptionist

Guest Service Manager (Nights)

Lead Dental Nurse / Receptionist

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