Helpdesk team leader Work, Jobs in Leytonstone, Gtl (with Salaries)

Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
Customer Support Analyst
PageUp People —London
- Full-time
- Hybrid work
- Communication skills
12d
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Customer Services Consultant - Ealing, London
HSBC Global Services Limited —London
- From £28,800 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
Concierge (Fixed Term)
Sodexo —London
- £15.81 an hour
- Full-time
- Customer service
- Organisational skills
- Cleaning
- Employee assistance programme
Quick apply
5d
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Facilities Assistant (Contracted via CBRE, 24 month contract)
Sony Interactive Entertainment —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Senior Operations Manager - Soft FM
Equans —London
- Full-time
- Customer service
- University
- Leadership
- Annual leave
- Employee assistance programme
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Universal Banker
HSBC Global Services Limited —Sutton
- From £27,200 a year
- Full-time
- Communication skills
- Banking
- Employee discount
6d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
14d
Facilities Assistant (Contracted via CBRE, 24 month contract)
PlayStation Global —London
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
Quick apply
Deputy Shift Leader
BGIS —London
- Full-time
- Customer service
- Computer literacy
- Basic maths
6d
Facilities and Community Coordinator, Central St. Giles, London, UK
CBRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills

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Customer Support Consultant - UK

Redcat Pty Ltd
East London

Quick apply

Job details

Permanent

Qualifications

Hospitality
Software troubleshooting
Computer hardware
Customer support
Help desk

Full job description

Redcat builds the technology that powers leading hospitality brands across Australia, the UK, and Southeast Asia. Our Hospitality IT Platform delivers integrated software and hardware solutions connecting POS systems, online ordering, loyalty programs, and mobile apps into one seamless ecosystem.

We're a culture-first company driven by five core values: integrity, teamwork, innovation, customer focus, and accountability. If you thrive in an environment where your work directly shapes how millions of people experience their favourite hospitality brands, you'll feel at home here.

The Opportunity

We're looking for a Customer Support Consultant to join our UK Support team, delivering front-line service excellence to Redcat's hospitality technology customers. You'll resolve customer queries over the phone and email, provide remote technical support, and ensure every case is handled accurately and escalated effectively.

Reporting to the Customer Success Team Leader, you'll be the first point of contact for clients experiencing issues with our POS, ordering, and loyalty solutions - playing a key role in maintaining the high service standards our customers rely on.

Key Accountabilities

Customer Query Resolution

Receive inbound phone calls and monitor email inboxes as needed
Resolve customer issues via phone and email support, in line with SLA targets
Escalate complex or urgent cases in a timely manner

Technical & Remote Support

Provide remote connection support to clients and contractors as required
Install computer hardware and business software as part of an overall solution
Assist with the creation of databases for existing clients as required

Documentation & Team Collaboration

Accurately record and transfer customer information for effective handover and escalation
Document all steps taken in troubleshooting or assisting with a case
Contribute to team meetings and weekly company stand-ups as required

What You'll Bring

Experience

Strong technical knowledge and experience working with relevant enterprise technologies and integrations, with a demonstrated commitment to ongoing development
Demonstrated experience identifying, evaluating, and recommending new and emerging technologies
Experience in a customer support, helpdesk, or technical support role (desirable)
Willingness to be part of a rotating roster

Skills & Capability

Sound knowledge of relevant technology and software applications, with the ability to install and troubleshoot hardware and business software
Strong research, analytical, and problem-solving skills, with the ability to consider issues from different perspectives and draw sound recommendations
Clear, confident communicator who can explain complex issues simply and adjust style to the audience
Consistently accurate and detail-focused, with careful attention to grammar, tone, and documentation

Mindset

Customer-first, with a genuine commitment to service excellence and SLA delivery
Takes ownership of own actions and adheres to relevant policies and procedures
A collaborative team player who contributes to shared learning and continuous improvement across the organisation

Inclusion at Redcat

At Redcat, we believe diverse perspectives drive better outcomes - for our team, our products, and our customers. We're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to do their best work.

We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community. If you require adjustments to the recruitment process, please let us know, we're happy to accommodate.

Company Overview

Please visit our company website for more information

Quick apply

Refine Your Search

helpdesk team leader jobs in leytonstone, gtl

Customer Support Consultant - UK

Customer Support Analyst

Multi Services Assistant

Support Case Coordinator

Customer Services Consultant - Ealing, London

Concierge (Fixed Term)

IT Systems Administrator

Facilities Assistant (Contracted via CBRE, 24 month contract)

IT 1st Line Support Engineer

IT Service Desk Lead

Helpdesk Administrator

Helpdesk Coordinator

Senior Operations Manager - Soft FM

Service Desk Analyst

Universal Banker

Service Desk Analyst

Facilities Assistant (Contracted via CBRE, 24 month contract)

Deputy Shift Leader

Facilities and Community Coordinator, Central St. Giles, London, UK

Receptionist

I want to receive the latest job alerts for helpdesk team leader in leytonstone, gtl

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