Service delivery manager Work, Jobs in Leytonstone, Gtl (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Service Delivery Manager – Workplace Tech Services
ONNEC Group —Canary Wharf
- £55,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Banking
Quick apply
12d
Delivery Driver
Milk & More —Erith
- £34,334 a year
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Team Coordinator Waltham Forest & Greenwich
Outlook Care —London
- IT
- Communication skills
- Annual leave
- Flexible schedule
9d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
12d
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Assistant Manager
Wickes —Barking
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Collection/Delivery Driver
Nella Cutlery Services —Deptford
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
10d
Local Service Manager
Sanctuary Supported Living —London
- £46,589.40 - £49,034.70 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Care Coordinator
Rhythmic Care UK Ltd —Ilford
- £26,438 - £28,000 a year
- Weekend availability
- English
- Supervising experience
- Organisational skills
- Sick pay
Quick apply
Duty Manager
Virgin Active —London
- £30,285 a year
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Supervisor
Sports Direct —Ilford
- £36,168 a year
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick apply
Assistant Store Manager
Aldi —Chingford
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
Caretaker
Sanctuary Group —London
- £29,912 - £31,486 a year
- Full-time
- Customer service
- Maintenance
- Driving
- Annual leave
- Employee discount
Quick apply
Area Supervisor
SBFM —Dagenham
- £27,500 a year
- Travel
- IT
- Communication skills
Team Coordinator Leyton
Outlook Care —London
- IT
- Communication skills
- Annual leave
- Flexible schedule
9d
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

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Customer Service Manager