Claims coordinator Work, Jobs in Lichfield, Sts (with Salaries)

Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
4d
Claims Coordinator
Capsticks Solicitors LLP —Birmingham
- Full-time
- Microsoft Word
- Data entry
- Phone etiquette
Quick apply
1d
Ocean Imports Coordinator
CEVALogistics —Ashby-De-La-Zouch
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Supported Housing Coordinator
West Midlands Combined Authority —Birmingham
- £43,049 - £47,791 a year
- Part-time
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Transport Coordinator
Furdeco —Bloxwich
- £27,000 a year
- Full-time
- English
- Databases
- Organisational skills
- Free parking
Quick apply
1d
Returns Coordinator
Davies —Birmingham
- Full-time
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Legal Administrator
Kennedys Law —Birmingham
- Hybrid work
Remediation Officer
Trinity Estates —Birmingham
- Monday to Friday
- Remote
- Employee discount
- Referral programme
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Communication skills
- Employee assistance programme
Maintenance and Supply Chain Coordinator
DCRail —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
Senior Employee Benefits Coordinator (Group Risk)
PIB Group Services Ltd. —Birmingham
- Full-time
- Mentoring
- Organisational skills
- Training & development
Quick apply
Housing Management Coordinator
HomeGroup —Birmingham
- £27,500 a year
- Part-time
- Employee discount
- Life insurance
12d
Solicitor - Medical Negligence
Irwin Mitchell —Birmingham
- Communication skills
Activities Coordinator
The Abbeyfield Society —Coventry
- £12.77 - £12.98 an hour
- Overtime
- Annual leave
- Employee assistance programme
Quick apply
13d

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Customer Experience Coordinator

BELFOR UK Ltd -
Tamworth

Quick apply

Job details

Permanent | Full-time
£28,126.40 a year
4 days ago

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Case record updates
Customer support
Customer interaction
Customer support experience (1–3 years)

Full job description

Reporting to the Business Support Team Leader, the Customer Experience Coordinator is responsible for providing administrative and operational support to the Customer Experience Department, ensuring the efficient progression of claims and delivery of an excellent customer experience. The role acts as a key point of contact for insurers, loss adjusters and policyholders, managing enquiries, processing claim documentation, and maintaining accurate records in line with insurer contractual requirements and company standards.

The postholder will be responsible for supporting the management and progression of Restoration and Reinstatement services, ensuring claims are handled efficiently, service levels are achieved, and work in progress is actively managed. They will utilise a range of insurer systems and portals to update claim information, prepare reports, and communicate effectively with internal and external stakeholders. The role requires the ability to work proactively, use initiative to progress claims, build confidence with customers, and contribute to the delivery of a high-quality, compliant and commercially effective service. The postholder will also be expected to adapt to changing business requirements, including the implementation of new systems and processes.

KEY OUTCOMES & RESPONSIBILITIES

Respond to and manage inbound telephone enquiries from insurers, loss adjusters, and policyholders, ensuring professional and efficient customer experience.
Process and distribute incoming emails to the appropriate regional teams in a timely manner.
Prepare, review, and complete reports using information provided by technicians, ensuring all documentation meets insurer contractual requirements, rates and within company standards
Consistently achieve agreed Service Level Agreements (SLAs) relating to reports and telephone response times.
Accurately enter, update, and process claim-related documentation, including insurer updates, equipment on-hire/off-hire activities, and progressing claims.
Utilise a range of insurer portals and systems, including CoreLogic (Cotality), Synergy, and 360, to add report and update claim information effectively.
Maintain accurate records and ensure all customer and claim information is updated promptly and in accordance with company procedures.
Responsibilities and duties may change and vary with the introduction of new IT system currently being implemented.
Ensure responsibilities specific to your role as detailed within BKH P001 Health & Safety Policy are complied with.
Any other reasonable management request.

Pay: £28,126.40 per year

Work Location: In person

Quick apply

Refine Your Search

claims coordinator jobs in lichfield, sts

Customer Experience Coordinator

Claims Coordinator

Ocean Imports Coordinator

Supported Housing Coordinator

Transport Coordinator

Returns Coordinator

Legal Administrator

Remediation Officer

Customer Assistance Coordinator - Roadside

Maintenance and Supply Chain Coordinator

Senior Employee Benefits Coordinator (Group Risk)

Housing Management Coordinator

Solicitor - Medical Negligence

Activities Coordinator

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