Network Work, Jobs in Lichfield (with Salaries)

2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
2nd Line Network Engineer
wavenet —Shirley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Network Engineer
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Communication skills
- School
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
11d
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
MSP Implementation & Service Delivery Manager
Busy Bees —Burntwood
- Up to £50,000 a year
- Full-time
- Recruiting
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
Network engineer L2
wavenet —Birmingham
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Solution Design Engineer – Healthcare Solutions & Digital Design Delivery
Ascom —Lichfield
- AutoCAD
- Engineering
- Business development
Quick apply
1d
ICT Cluster Support Technician - Warwickshire and Birmingham
REAch2 Academy Trust —Burton-On-Trent
- £27,187 - £28,985 a year
- Travel
- Communication skills
- School
- Annual leave
- Employee assistance programme
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
11d
Network L3 Engineer
wavenet —Solihull
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Applications Developer
Midlands Partnership University NHS Foundation Trust —Stafford
- £39,959 - £48,117 a year
- Full-time
- Maintenance
- Mentoring
- SharePoint
- Free parking
- Annual leave
1d
Senior Network Engineer
TechBiz Global GmbH —Birmingham
- Full-time
- English
- Bachelor's degree
Quick apply
Network Engineer
NTT Data UK —Birmingham
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
9d
IT Infrastructure Network Engineer I
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply

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2nd Line IT Support Technician

bk plus
Shenstone

Quick apply

Job details

Permanent | Full-time

Benefits

Employee assistance programme
Car scheme

Qualifications

Technical troubleshooting
Desktop support
Operating systems
Incident management
Software deployment
LAN
Microsoft Office Suite
Network infrastructure
Service restoration
Computer hardware
Technical support incident logging
Network support
Organisational skills
Technical writing
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Communication skills
Server management
Remote diagnostics
Mobile devices

Full job description

We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity to work efficiently under pressure to maintain high levels of customer satisfaction.

As a 2nd Line IT Support Technician your role will include:

Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions.

Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required.

Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment.

Document all resolution activities in the service management system, ensuring accurate and up-to-date records.

Collaborate with third party vendors and escalate issues when necessary to ensure prompt resolution.

Assist with the deployment of software updates, patches, and security measures across the organisation.

Contribute to the development and continual improvement of IT support processes and documentation.

Participate in IT projects, including system upgrades, rollouts, and migrations as directed by IT management.

Maintain compliance with organisational policies and procedures, including data protection and information security standards.

The Ideal 2nd Line will have:

Proven experience in an IT support role, preferably within a second line or similar capacity.

A Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications.

Experience troubleshooting network issues (LAN, WAN, Wi-Fi, VPN) and basic server administration.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Strong organisational skills and the ability to prioritise workload effectively.

Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable but not essential.

In return bk plus will offer:

25 days holiday + bank holidays

Access to an EAP system

24 hour access to GP

Access to a Green Car Scheme

4X death in service

**Please note for a short period the role may involve working from an office in Aldridge before working in Lichfield**

Diversity & Inclusion at bk plus

At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.

Quick apply

Refine Your Search

network jobs in lichfield

2nd Line IT Support Technician

2nd Line Network Engineer

L4 Network Engineer Apprentice

2nd Line Support Technician

Network Engineer

Network Engineer Field Operative & Help Desk Support

Network Engineer- Meraki

MSP Implementation & Service Delivery Manager

Service Desk Analyst / IT Support Help Desk Technician

Network engineer L2

Solution Design Engineer – Healthcare Solutions & Digital Design Delivery

ICT Cluster Support Technician - Warwickshire and Birmingham

2nd Line Technical Analyst

Network L3 Engineer

Applications Developer

Senior Network Engineer

Network Engineer

IT Field Support Technician - T2 / Second Line Immediate Start

IT Infrastructure Network Engineer I

Senior Network Support Engineer - Reactive

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