Michael Spiers is an independent local family business established in the South West during the 1950s. Michael Spiers offers its customers an extensive selection of diamond and gem set jewellery including diamonds and watches from the major Swiss brands.
Michael Spiers are passionate about the products they sell and look forward to welcoming customers at their stores where they can be sure of the finest quality, value and ultimate customer service — Michael Spiers are committed to providing all customers with a truly amazing experience.
Find out more about us here: https://michaelspiers.co.uk
About the Position:
We are looking to recruit a full-time, permanent Service Centre Administrator at our Rolex Service Centre in the Plymouth Head office.
The working hours will be Monday – Friday 9:15am-17:00pm.
Previous experience in the jewellery and watch industry is not required; however, a high level of attention to detail, strong communication skills, and a methodical approach to work are essential for this role.
- Extensive in house training provided
- Competitive salary
Main duties and responsibilities include:
- To accurately input data into Excel spreadsheets daily, transferring information from paperwork and internal systems into a central tracking spreadsheet to monitor service work progress.
- To act as the primary point of contact for customers, communicating professionally and empathetically via telephone, email and WhatsApp — including discussing unexpected repair estimates and managing customer expectations with confidence.
- To pick parts for individual jobs using a QR-coded system, ensuring the correct components are selected and accurately recorded within the stock management system.
- To carry out thorough quality control checks upon completion of service work, upholding Michael Spiers' high standards and confidently returning work for rectification where necessary.
- To assist with the ordering and booking of parts into stock, maintaining accurate and up-to-date records.
- To liaise with Michael Spiers' stores as required to ensure a seamless and outstanding customer experience is delivered at all times.
- To liaise with the main Rolex service centre in connection with service work, maintaining professional and efficient communication.
- To adapt to the changing demands of a busy service environment, demonstrating composure and problem-solving ability when challenges arise.
About the Person:
We are looking for a detail oriented and professional individual to join our friendly service team, someone who takes genuine pride in accuracy and maintaining the highest of standards.
The ideal candidate will be naturally methodical and patient, comfortable taking the time needed to complete tasks correctly, whether that is data entry, parts picking, or quality control. They will double check their work and understand that precision is paramount in everything they do.
As the primary point of contact for our customers, you must be confident, professional and empathetic particularly in situations where difficult conversations may happen, such as communicating unexpected costs or delays. Outstanding communication skills and the ability to build rapport quickly are essential.
We are looking for someone who remains calm and composed under pressure, who can adapt positively when situations do not go to plan, and who approaches unexpected challenges with initiative and a problem solving mindset.
Above all, we want someone with a naturally positive and optimistic outlook a person who brings a good energy to the team and to every customer interaction.
If this sounds like you, please submit your CV outlining the experience, skills and knowledge you could bring to the role.
Pay: £25,000.00 per year
Work Location: In person
