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Head of Technical Services

Mitie -
Wokingham

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Job details

Permanent | Full-time
2 days ago

Qualifications

Accounts payable
Root cause analysis
Mechanical knowledge

Full job description

Head of Technical Services (Critical Systems)

Wokingham / Reading (with future national scope)
Mitie | NESO Contract

The Role

Mitie is looking for a highly capable Head of Technical Services (Critical Systems) to join our NESO (National Energy System Operator) contract.

Working alongside the Head of Operations and reporting to the Account Manager, you'll act as the technical authority across the account, ensuring all engineering activity is safe, compliant, and future-focused.

This is not a purely strategic role — we're looking for someone who can combine deep technical knowledge with a proactive, hands-on approach, spotting risks before they materialise and driving improvements across critical systems.

You'll be based primarily across sites in Wokingham and Reading, with occasional travel as the contract evolves.

About the Contract

The NESO contract supports the UK's National Energy System Operator, responsible for balancing electricity supply and demand across the country.

Mitie delivers a total facilities management solution across key operational sites, including critical control environments, infrastructure and associated systems. These sites operate in a highly resilient, always-on environment, where maintaining service continuity is essential.

This role operates at the heart of that environment, ensuring that all critical engineering systems continue to perform to the highest standards.

Key Responsibilities

Technical Assurance & Compliance

Lead on Safe Systems of Work, SOPs, EOPs and electrical compliance
Oversee the performance, maintenance and reliability of critical M&E infrastructure
Ensure compliance with statutory, regulatory and client standards
Conduct audits, reviews and continuous improvement of engineering processes

Engineering Leadership

Act as the SME for technical excellence across the contract
Provide guidance on maintenance strategy, asset lifecycle and system optimisation
Identify risks and opportunities across plant, systems and infrastructure
Drive a culture of consistency, best practice and operational excellence

Critical Systems Oversight

Maintain resilience of key infrastructure including:
- High and low voltage systems
- UPS, generators and backup power systems
- Cooling and environmental controls
Proactively identify upgrades or changes required to maintain uptime and resilience

Risk & Safety

Lead on engineering risk management and mitigation
Support incident investigations and root cause analysis
Ensure a strong health, safety and compliance culture across all activities

Client & Stakeholder Engagement

Build strong relationships with the NESO client team
Present technical recommendations and challenge where required
Provide clear, confident and evidence-based reporting on system performance and risk

Team Support & Development

Support the development, capability and compliance of engineering teams
Ensure all engineers are appropriately trained, qualified and authorised
Act as a technical mentor and escalation point for complex issues

About You

We're looking for someone who combines technical credibility with strong presence and foresight — someone who can influence, challenge and lead from the front.

Essential

Professionally qualified Engineer (e.g. IET, CIBSE)
Strong HV/LV electrical background with Authorised Person (AP) experience
Experience working in critical environments (e.g. data centres, CNI, control rooms)
Deep understanding of compliance, safety standards and engineering governance
Ability to be proactive — identifying issues before they arise and driving solutions
Confident communicator, able to engage and influence senior stakeholders

Highly Desirable

Experience as or working towards Authorising Engineer (AE)
Chartered Engineer (CEng) status
Data centre or Uptime Institute / critical systems exposure
Broader mechanical knowledge alongside electrical expertise

Apply Now

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head of maintenance operations (m&e) jobs in lightwater, sry

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