We are looking to recruit a highly motivated and enthusiastic Care Coordinator to join our friendly and professional team. This role is essential in providing high-quality administrative and reception support to ensure the smooth running of the practice and the best possible service for our patients.
The successful candidate will have strong administrative and organisational skills, excellent communication, and the ability to manage confidential information with discretion. Full training will be provided.
This is a 36-hour per week position, worked Monday, Tuesday, Thursday and Friday, 8am - 6pm, and is a fixed-term maternity cover post until the end of April.
Main duties include opening and closing the surgery and ensuring the building is secure, answering and handling telephone calls, taking accurate messages and responding appropriately, and welcoming and assisting patients and visitors on arrival at the practice. You will be responsible for booking appointments, managing home visit requests, monitoring patient flow, and ensuring an efficient appointment system.
The role involves processing prescription requests within two working days, maintaining accurate patient records, and ensuring filing is kept up to date. You will manage incoming and outgoing mail, support electronic communication, and ensure the reception and waiting areas are kept tidy and welcoming.
You will handle and organise clinic letters to ensure a smooth flow of information within the practice, manage the practice email inboxes, and use SystmConnect to allocate patients to the appropriate clinician and support timely care. You will also summarise patient medical records to ensure key information is accurate and accessible for clinical staff.
Additional responsibilities include generating drug monitoring reports, recording cervical and bowel screening results, and sending reminders to non-responders. You will carry out premises checks including emergency lighting, water temperature monitoring, fire extinguisher checks, fridge temperature monitoring and cleaning audits.
You will manage tasks via SystmOne promptly and accurately, maintain vaccination records, and support the scanning and digitising of incoming mail and patient records. You will be required to handle sensitive and confidential information with discretion at all times.
This is a varied and rewarding role within a supportive team, playing an important part in delivering an efficient and high-quality service to our patients.
Pay: £13.53 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
