** All applications must include a cover letter **
** Office-based role **
About Us
At PageTiger, we’re not just another SaaS company, we’re a leader in the digital communication space, providing businesses with a cutting-edge solution for creating interactive, people-centred digital content.
Our platform is purpose-built for HR, Communications, and L&D teams. Whether it's internal or external communications, recruitment packs, sales presentations, or training materials, our platform bridges geographical gaps, supercharges engagement, and creates unforgettable immersive experiences that captivate, inform, and inspire.
Our customer base includes some of the world’s leading names in banking, pharmaceuticals, retail, construction, and manufacturing, including Rolls Royce, Macmillan and Coca-Cola with new and exciting clients joining us every day.
About the Role
The Customer Success Manager ensures clients get maximum value from the PageTiger platform from their very first interaction.
The postholder will support a wide range of customers, helping them navigate the product, resolve issues and achieve their communication goals. The role centres on delivering exceptional service, managing daily client interactions, troubleshooting challenges and identifying opportunities to enhance their experience. Working closely with the wider Customer Success, Product, Support and Sales teams, they help ensure customers feel supported, achieve measurable success and remain engaged throughout their journey.
Key Responsibilities
- Account Management: Own a portfolio of customers, managing onboarding, retention, renewals and escalations.
- Customer Onboarding: Lead structured onboarding sessions to ensure customers achieve value quickly and confidently.
- Relationship Building: Deliver regular check‑ins and QBRs aligned to customer goals, usage insights and success metrics.
- Churn Prevention: Monitor account health, identify at‑risk customers and support debt‑collection processes where required.
- Expansion & Growth: Identify and close upsell opportunities through feature adoption, upgrades and expanded use cases.
- Proactive Engagement: Anticipate customer needs, share best practices and guide customers toward high‑value platform usage.
- Issue Resolution: Coordinate with Support and Product teams to resolve customer challenges efficiently.
- Usage Insights: Analyse customer behaviour and platform data to recommend improvements and drive adoption.
- Advocacy Development: Build strong relationships that encourage testimonials, case studies and long‑term advocacy.
- Internal Collaboration: Work closely with Sales, Product and Support to ensure a seamless customer experience and consistent value delivery.
Skills/Experience Required
- Customer Success Experience: Previous experience in a customer success role in SaaS or Tech, with a proven track record of delivering excellent service.
- Technical Aptitude: Ability to quickly learn and adapt to new software and technologies.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to clearly convey information to customers.
- Problem-Solving: Creative and analytical problem-solving skills, with a focus on finding solutions that benefit both the customer and the business.
- Team Collaboration: A strong team player who is willing to collaborate across departments to meet customer needs.
- Organisational Skills: Ability to manage multiple tasks and priorities effectively.
- Growth Mindset: A proactive learner who is eager to develop and grow within the role.
Technical / Professional Qualifications:
- Education: Bachelor’s degree or equivalent experience.
- Software Experience: Familiarity with CRM systems and customer support tools is a plus.
Key Benefits
- Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
- Ultra-Modern City Centre Offices: Enjoy working in a state-of-the-art office with sit/stand desks and private meeting rooms.
- Career Development Opportunities: We support your growth with opportunities for progression in a rapidly growing company.
- Hybrid Working: Work from home up to 2 days per week.
- Perks: Well-stocked cupboards, fridge, fruit bowls, company bar, and regular social events.
- Discounted city centre parking
- Private Medical Insurance: Access to comprehensive health coverage.
- Cycle to Work Scheme: Support for healthier, more sustainable commuting options.
Job Types: Full-time, Permanent
Pay: £32,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Private medical insurance
Ability to commute/relocate:
- Lincoln LN2 1DY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This role is based in Lincoln - Can you confirm you have read where the role is based
Education:
Experience:
- SaaS Customer Success: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Lincoln LN2 1DY
