At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, you’ll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you.
Salary: £38,746.40 (plus car allowance of £2,750.28) per year pro-rata
Contract: Six-month fixed term contract
Your week: Full time (36.25 hours Monday to Friday 9am to 5.15pm)
Location: Hybrid - Based from our Lincoln office, covering Lincoln and Northeast Lincolnshire patches, with flexibility to support other areas where required.
Snapshot of your role
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Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation.
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Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases.
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Minimise voids and support efficient re-letting of properties while maintaining high standards.
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Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies.
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Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance.
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Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods.
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Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload.
What we’re looking for
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CIH Level 3 qualification, or willingness to work towards it.
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Proven experience in estate and neighbourhood management within a housing environment.
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Experience of managing people, including providing direction and performance support where required.
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Strong understanding of housing regulation and the ability to apply this in practice.
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Experience of building effective relationships with local authorities and external partners.
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Confidence using housing management systems and maintaining accurate records.
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Ability to work flexibly across a large geographical area and prioritise a varied workload.
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A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations.
DBS clearance, a full UK driving licence, access to your own vehicle and willingness to travel are all essential requirements for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
You can read about our colleague benefits here - Amplius colleague benefits
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 14 June
Interviews in Lincoln: 19 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
