Change analyst Work, Jobs in Lingfield, Sry (with Salaries)

MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Business Analyst (SC Cleared)
CGI —London
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Communication skills
Quick apply
Fraud Data Analyst (Banking) - 6-Month Contract
Capitex —London
- Hybrid work
- Banking
- Analytics
Quick apply
11d
Senior Analyst - BCG Vantage, MedTech (Temporary - 12-Month Fixed-Term Contract)
Boston Consulting Group —London
- Full-time
- English
- Research
- Bachelor's degree
Pricing Deployment Analyst
1st Central —Haywards Heath
- £31,000 - £38,000 a year
- Computer Science
- Data analysis skills
- Analysis skills
Business Analyst
Air Charter Service —Surbiton
- Full-time
- Bachelor's degree
- Agile
- Communication skills
- Annual leave
Quick apply
Senior Analyst/Associate, Asset Management - onsite London - living sector experience required (senior living, hospitality, student living, etc)
HCN UK Management Services Ltd —London
- Analysis skills
- Bachelor's degree
- In-person
- Profit sharing
- Employee stock purchase plan
Client Operations Lead Analyst - 12 month contract
Schroders —Horsham
- Full-time
- Mentoring
- Organisational skills
- Communication skills
Senior Analyst - BCG Vantage, Health Care - Biopharma R&D
Boston Consulting Group —London
- Full-time
- English
- Master's degree
- Travel
EPR Sourcing Analyst - 12 month FTC (London or Weymouth)
New Look —London
- Full-time
- Analysis skills
- Organisational skills
- Employee discount
4d
Drinking Water Safety Plan Analyst
SES Water —Redhill
- £34,000 - £36,000 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Business Analyst (12 Month Fixed Term Contract)
Millennium Management —London
- Analysis skills
- Organisational skills
- Communication skills
Life Sciences Consultant, Management Consulting
Carnall Farrar —London
- Full-time
- Hybrid work
- Research
- SQL
- Business development
- Work from home
- Employee assistance programme
Quick apply
Finance Change Analyst - 12 Month FTC
AXA —Redhill
- Microsoft Powerpoint
- Analysis skills
- Financial services
- Employee discount
Comparison Operations Analyst
Opensignal —London
- Remote
- Microsoft Powerpoint
- Databases
- Analysis skills
- Work from home
Quick apply
3d
Business Analyst / Project Manager – CRM(+) 12 months / 18 months Fixed Term Contract
WildBrain CPLG —London
- Full-time
- Hybrid work
- CRM software
Quick apply
Associate Product Operations Manager
Wise Australia Investments —London
- £55,000 - £69,000 a year
2d
Fraud Analyst (Revenue Protection), 12-Month Fixed-Term
Spotify —London
- Full-time
- Data analysis skills
- Analysis skills
- Machine learning
- Work from home
Project Manager/Business Analyst Client Fulfilment
Eclerx —London
- Full-time
- Analysis skills
- Financial services
- Communication skills
Project Manager (Client Fulfilment Change Team)- London
FDM Group —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
12d

I want to receive the latest job alerts for change analyst in lingfield, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

MSP 3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

THIS POSITION IS AN OFFICE BASED ROLE

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

East Grinstead RH19 2HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have 5 years or more recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

change analyst jobs in lingfield, sry

MSP 3rd Line Service Desk Technician

Business Analyst (SC Cleared)

Fraud Data Analyst (Banking) - 6-Month Contract

Senior Analyst - BCG Vantage, MedTech (Temporary - 12-Month Fixed-Term Contract)

Pricing Deployment Analyst

Business Analyst

Senior Analyst/Associate, Asset Management - onsite London - living sector experience required (senior living, hospitality, student living, etc)

Client Operations Lead Analyst - 12 month contract

Senior Analyst - BCG Vantage, Health Care - Biopharma R&D

EPR Sourcing Analyst - 12 month FTC (London or Weymouth)

Drinking Water Safety Plan Analyst

Business Analyst (12 Month Fixed Term Contract)

Life Sciences Consultant, Management Consulting

Finance Change Analyst - 12 Month FTC

Comparison Operations Analyst

Business Analyst / Project Manager – CRM(+) 12 months / 18 months Fixed Term Contract

Associate Product Operations Manager

Fraud Analyst (Revenue Protection), 12-Month Fixed-Term

Project Manager/Business Analyst Client Fulfilment

Project Manager (Client Fulfilment Change Team)- London

I want to receive the latest job alerts for change analyst in lingfield, sry

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected