Complaints manager Work, Jobs in Linlithgow (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
1d
Regional Manager
Bob & Berts —Dunfermline
- £50,000 a year
- Full-time
- Management
- Driving
- Travel
Quick apply
1d
Regional Scheduling Manager
Places for People —Edinburgh
- Up to £52,500 a year
- Hybrid work
- Management
- Data analysis skills
- Maintenance
- Annual leave
- Employee discount
5d
Operations and Day Service Manager — Adult Day Services
The Open Door Edinburgh —Edinburgh
- £45,000 a year
- Full-time
- Management
- Microsoft Office
- Supervising experience
Quick apply
12d
Assistant Manager
Five Guys UK —Livingston
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Exterior Operations Manager
GP Plantscape —Lanark
- From £45,000 a year
- Weekend availability
- Maintenance
- Driving
- Contracts
- Free parking
- Profit sharing
Quick apply
Universal Credit Operational Leader - East Scotland
Department for Work and Pensions —Falkirk
- £38,772 - £39,621 a year
- Overtime
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
5d
Laboratory Manager
Eurofins UK Environment Testing —Livingston
- Full-time
- Management
- Laboratory experience
- IT
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Stakeholder Manager
BAM Nuttall —Kilsyth
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
11d
Branch Manager
Clockwork Removals & Storage Ltd —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
- Relocation assistance
Quick apply
13d
Intelligence Analyst
Fair Work Agency —Edinburgh
- £35,367 - £37,497 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
- Sick pay
11d
Senior Data Asset Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Part-time
- SQL
- Presentation skills
- Travel
- Annual leave
6d
Technical Manager
Border Biscuits —Lanark
- Microsoft Office
- IT
- Leadership
Digital Forensics, Comms Data & CCTV Manager
Fair Work Agency —Edinburgh
- £42,391 - £46,465 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- IT
- Annual leave
- Sick pay
13d
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
15h
Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Customer service
- Organisational skills
Quick apply
Intelligence Researcher
Fair Work Agency —Edinburgh
- £29,699 - £31,891 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Sick pay
11d
Associate Data Analyst
Companies House —Edinburgh
- £35,952 - £37,970 a year
- Temporary
- Data analysis skills
- SQL
- Presentation skills
- Annual leave
Principal Analyst - Population Insights
Scottish Prison Service —Edinburgh
- £62,130 - £68,352 a year
- Temporary
- Hybrid work
- Management
- Leadership
12d

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
1 day ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Edinburgh, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

complaints manager jobs in linlithgow

Complaints Experience & Journey Lead

Regional Manager

Regional Scheduling Manager

Operations and Day Service Manager — Adult Day Services

Assistant Manager

Exterior Operations Manager

Universal Credit Operational Leader - East Scotland

Laboratory Manager

Customer Service Manager

Stakeholder Manager

Branch Manager

Intelligence Analyst

Senior Data Asset Manager

Technical Manager

Digital Forensics, Comms Data & CCTV Manager

Financial Investigator

Customer Service Team Manager

Intelligence Researcher

Associate Data Analyst

Principal Analyst - Population Insights

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What you’ll do

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Total rewards package

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