Patient access manager Work, Jobs in Liphook, Ham (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Patient Access Manager
West Meads GP Practice —Bognor Regis
- £31,500 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Sick pay
Quick apply
CQC Registered Manager
The Rosemary Foundation —Petersfield
- £57,000 a year
- Part-time
- Management
- Bachelor's degree
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported
HT Physio —Farnham
- £26,000 - £30,000 a year
- Full-time
- No experience needed
- Front desk
- In-person
Quick apply
1d
Project Manager
Portsmouth Hospitals University NHS Trust —Portsmouth
- £49,387 - £56,515 a year
- Full-time
- Remote
- Master's degree
- University
- Agile
Quick apply
22h
Practice Manager
mydentist —Bognor Regis
- Full-time
- Hospitality
- Team management
- Patient care
- Employee assistance programme
- Employee discount
Quick apply
Re-enablement Support Assistant - Community Rehab Service - Portsmouth
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Hilsea
- £25,760 - £27,476 a year
- Full-time
- Computer literacy
- Administrative experience
- Patient care
Area Support Manager - FTC
IVC —Basingstoke
- Full-time
- Continuous improvement
- Travel
- Human resources
- Employee discount
Operational Services Manager in Medicine Division
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- Full-time
- Management
- Budgeting
- Leadership
2d
Practice Manager
IVC —Hook
- Up to £38,000 a year
- Full-time
- Human resources
- Recruiting
- Training & development
- Employee discount
7d
Estates Contract and Lifecycle Manager
IWT PHU Single Corporate Service —Portsmouth
- £66,582 - £77,368 a year
- Full-time
- Hospital
- Analysis skills
- Project management
Quick apply
9d
Point of Care Testing Coordinator
Portsmouth Hospitals University NHS Trust —Portsmouth
- £49,387 - £56,515 a year
- Full-time
- Computer literacy
- Writing skills
- Laboratory experience
Quick apply
14d
Mental Health Practitioner
NHS Professionals —Portsmouth
- £21.57 an hour
- Temporary
- Case management
- Travel
- Mentoring
- Store discount
- Employee discount
Quick apply
Project & Data Manager
University of Surrey —Guildford
- £22,616 - £27,629 a year
- Part-time
- Hybrid work
- University
- Relocation assistance
3d
Dental Practice Manager
Quality Dental Group —Horsham
- From £38,000 a year
- Full-time
- Microsoft Word
- Team management
- Accounting
- Employee discount
- Referral programme
Quick apply
17h
Project Office Coordinator
IWT PHU Single Corporate Service —Portsmouth
- £32,073 - £39,043 a year
- Full-time
- Hospital
- No degree
- Leadership
Quick apply
Addictions Therapist
Priory —Knaphill
- £39,140 - £45,320 a year
- Full-time
- Free parking
- Annual leave
Quick apply
Learning Mentor - Learning Disabilities & Complex Needs
Amegreen Children's Services —Mortimer Common
- £23,500 - £25,000 a year
- Weekend availability
- Experience working with children
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
3d
Single Point of Access Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Fareham
- £25,760 - £27,476 a year
- Part-time
- Microsoft Office
- Data entry
- IT
5d
Sr. Clinical Project Manager (Europe)
Allucent —Bracknell
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- English
- Flexible schedule
- Referral programme
Quick apply

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patient access manager jobs near liphook, ham

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

patient access manager jobs in liphook, ham

Complaints & Resolution Manager

Patient Access Manager

CQC Registered Manager

Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported

Project Manager

Practice Manager

Re-enablement Support Assistant - Community Rehab Service - Portsmouth

Area Support Manager - FTC

Operational Services Manager in Medicine Division

Practice Manager

Estates Contract and Lifecycle Manager

Point of Care Testing Coordinator

Mental Health Practitioner

Project & Data Manager

Dental Practice Manager

Project Office Coordinator

Addictions Therapist

Learning Mentor - Learning Disabilities & Complex Needs

Single Point of Access Administrator

Sr. Clinical Project Manager (Europe)

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