Customer support & client services occupations Work, Jobs in Liskeard, Con (with Salaries)

Customer Service Advisor
CMO SUPERSTORES LTD —Plymouth
- £13.39 - £13.40 an hour
- Full-time
- Computer literacy
- English
- Data entry
- Employee assistance programme
Quick apply
Customer Services Co-Ordinator
SUEZ —Saint Dennis
- £25,431 - £29,831 a year
- Full-time
- Communication skills
- Office experience
11d
Customer Service Advisor
Millbrook Healthcare Group Ltd —Plymouth
- £26,436.80 a year
- Full-time
- Computer literacy
- Computer skills
- Office experience
- Employee discount
- Flexible schedule
Quick apply
Customer Service Representative (Account Manager)
The Pollard Group —Plymouth
- Full-time
- Hybrid work
- CRM software
Quick apply
Customer Service Manager
Ruby UK Ltd —Beaworthy
- £30,000 - £40,000 a year
- Weekend availability
- CRM software
- Continuous improvement
- In-person
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
The Travel Chapter —Wadebridge
- £26,227.50 a year
- Full-time
- Guest services
- Employee discount
Quick apply
14d
Complaints Customer Service Advisor - Plymouth
Angard Staffing —Plymouth
- £13.93 an hour
- Temporary
- Word processing
- Computer literacy
- English
- Annual leave
Trainee Customer Service Representative (CSR)
The Pollard Group —Plymouth
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Organisational skills
Quick apply
Customer Service Advisor
Calor Gas Ltd —Coryton
- £27,060 a year
- Rotating shift
- Communication skills
- Free parking
- Annual leave
Training Coordinator - Fixed term contract 2 months
Greenlight Safety and Training —Plymouth
- £12.71 an hour
- Full-time
- CRM software
- Salesforce
- In-person
- Free parking
Quick apply
6d

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Customer Service Advisor

CMO SUPERSTORES LTD
Plymouth

Quick apply

Job details

Full-time
£13.39 - £13.40 an hour

Benefits

Cycle to work scheme
Company events
Employee assistance programme
On-site parking

Qualifications

Live chat
Customer service call handling
Stakeholder collaboration
Computer literacy
Stakeholder liaison
Internal department liaison
English
Data entry
Customer interaction

Full job description

Contract Type: Permanent
Location: Plymouth
Salary: £13.40 per hour

Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)

Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple specialist eCommerce stores. We are seeking self-motivated, organised and experienced Customer Service Advisors to join our team based at our head office in Plymouth.

The position of the Customer Service Advisor involves handling routine and specialist after-sales enquiries in a friendly and supportive manner. Your presence will be vital to our business as you provide support and assistance to our valued customers. Your main responsibility is to provide the highest level of customer service through various channels such as online chat, phone, or email. This position involves direct interaction with customers in a sales and service environment, where specific targets are set to help achieve organisational goals. In addition to communication with customers, you will also collaborate with suppliers and other departments to address customer concerns.

We are looking for someone who has experience in a similar office-based customer service role. As a successful candidate, you'll be an excellent communicator with a friendly telephone manner and a high standard of written and spoken English. We are also seeking a team player with a positive attitude, who embraces challenges with a can-do mindset. Someone with the ability to multi-task effectively with great attention to detail and always willing to go the extra mile.

Responsibilities

Act as first point of contact for the company, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate
Liaising with suppliers, as required, to work through customer issues
Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers
Escalate customer issues to the Team Manager or Senior Advisor
Ensure work is completed within SLA's
Maintain and follow up on ongoing issues
Follow all processes accurately
Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
Entering accurate notes into a database, including dates for follow up calls
Develop and retain product knowledge by attending supplier training events
Work collaboratively by sharing ideas, knowledge and resources
Undertake any further relevant research, development or training as required
As and when, there will be a requirement for you to support other teams with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload

CMO SUPERSTORES Ltd is an equal opportunities employer.

A note to all applicants - CMO SUPERSTORES Ltd is unable to offer sponsorship of any kind

Requirements

Good telephone manner
Friendly and tactful personality
Experience of similar customer service role
Computer literate with a high standard of written and spoken English
Ability to absorb new information quickly
Problem solving skills
Ability to work to targets
Team player with a ‘can do' approach
Communicates effectively with others
Trustworthy and reliable time keeper

Benefits

Monthly team bonus based on target earnings
Extra day off every fortnight
Employee Assistance Programme
Cycle to work scheme
Medicash
On-site parking
Company events
Competitive holiday allowance

Quick apply

Refine Your Search

customer support & client services occupations jobs in liskeard, con

Customer Service Advisor

Customer Services Co-Ordinator

Customer Service Advisor

Customer Service Representative (Account Manager)

Customer Service Manager

Customer Service Advisor

Complaints Customer Service Advisor - Plymouth

Trainee Customer Service Representative (CSR)

Customer Service Advisor

Training Coordinator - Fixed term contract 2 months

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