Shift leader Work, Jobs in Littleover, Dby (with Salaries)

First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
12d
Production Team Leader
CH&CO —Derby
- £16.25 an hour
- Overtime
- Supervising experience
- IT
- Time management
- Free parking
- Employee assistance programme
8d
Team Leader
Restore PLC —Swadlincote
- £30,160 a year
- Monday to Friday
- Driving
- Computer skills
- Leadership
- Annual leave
- Employee assistance programme
Packing Team Leader
CH&CO —Derby
- £16.25 an hour
- Overtime
- Supervising experience
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
7d
Warehouse Operative
CH&CO —Derby
- £13.45 an hour
- Overtime
- Continuous improvement
- Communication skills
- Time management
- Free parking
- Employee assistance programme
7d
Goods In & Out Team Leader
CH&CO —Derby
- £16.25 an hour
- Supervising experience
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
7d
Barista - Costa
Compass Group —Derby
- £12.75 an hour
- Part-time
- Customer service
6d
Production Leader - Derby
Rolls-Royce —Derby
- Full-time
- Management
- Free parking
- Employee discount
1d
Warehouse Operative - 12 Hour Shifts (Monday to Thursday or Tuesday to Friday)
CEVALogistics —Derby
- £31,799.04 a year
- 12 hour shift
- Organisational skills
- Warehouse experience
- Communication skills
- Annual leave
- Employee discount
12d
Sterile Services Team Leader
Steris —Derby
- £26,969 a year
- Overtime
- IT
- Annual leave
Quick apply
Casual Food and Beverage Assistant
Hilton —Derby
- £12.71 - £13.26 an hour
- Part-time
- Bar
- Restaurant
- Employee stock purchase plan
- Annual leave
Production Line Servicer
CH&CO —Derby
- £14.45 an hour
- Overtime
- Continuous improvement
- Communication skills
- Time management
- Free parking
- Employee assistance programme
8d
Production Operative
CH&CO —Derby
- £13.45 an hour
- Overtime
- Continuous improvement
- Communication skills
- Time management
- Free parking
- Employee assistance programme
8d
Breakfast & After School Club Manager - Chellaston Fields Spencer Academy
Junior Adventures Group UK —Chellaston
- £13.50 - £14.00 a month
- Part-time
- Leadership
- School
- Paid training
- Employee discount
Quick apply
Warehouse Flow Room Manager
DHL —Derby
- £45,000 - £51,000 a year
- Management
- Warehouse experience
- Leadership
- Free parking
Senior Warehouse Operative
CH&CO —Derby
- £14.45 an hour
- Overtime
- Continuous improvement
- Communication skills
- Time management
- Free parking
- Employee assistance programme
8d
Team Leader
KFC —Derby
- Up to £14 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
8d
Manufacturing Cell Leader (Team Lead)
SC Johnson Professional —Denby
- Full-time
- Care plans
- Free parking
- Annual leave
Quick apply
Machine Operator
CH&CO —Derby
- £14.45 an hour
- Overtime
- Continuous improvement
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
8d
Flow Controller
DHL —Derby
- £29,000 - £31,000 a year
- Administrative experience
- Analysis skills
- Organisational skills
- Free parking
13d

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First Line Analyst 3

Computacenter -
Derby

Apply Now

Job details

Full-time
12 days ago

Qualifications

Customer service
Technical support
Project management
Presentation skills
Contracts
IT
VPN

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219498 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

shift leader jobs in littleover, dby

First Line Analyst 3

Production Team Leader

Team Leader

Packing Team Leader

Warehouse Operative

Goods In & Out Team Leader

Barista - Costa

Production Leader - Derby

Warehouse Operative - 12 Hour Shifts (Monday to Thursday or Tuesday to Friday)

Sterile Services Team Leader

Casual Food and Beverage Assistant

Production Line Servicer

Production Operative

Breakfast & After School Club Manager - Chellaston Fields Spencer Academy

Warehouse Flow Room Manager

Senior Warehouse Operative

Team Leader

Manufacturing Cell Leader (Team Lead)

Machine Operator

Flow Controller

I want to receive the latest job alerts for shift leader in littleover, dby

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