& assurance Work, Jobs in Liverpool, Eng (with Salaries)

Customer Service Agent
Mr Lender —Liverpool
- £26,420.00 - £38,760.14 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Retail Assistant (Opticians)
Boots —Liverpool
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
8d
Customer Service Consultant
HSBC Global Services Limited —Liverpool
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
SSC Associate - KYC Quality Assurance
BDO —Liverpool
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Microsoft Outlook
MINI Sales Executive
Williams Group —Liverpool
- £52,000 - £80,000 a year
- Weekend availability
- Sales
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Project Coordinator
M Group —Bootle
- Microsoft Excel
- Microsoft Office
- Project management
- Annual leave
- Work from home
14d
Customer Service Administrator
Equiniti —Liverpool
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Assistant Manager
Five Guys UK —Liverpool
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Document Controller
Sanctuary Group —Chester
- £32,606 - £34,322 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Quick apply
SHE Advisor
EMR Group —Liverpool
- Full-time
- IT
- Annual leave
Quick apply
Student Experience Team Member
Unite Students —Liverpool
- £26,500 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Litigation Assistant
Thompsons Solicitors —Liverpool
- £27,403 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Service Colleague (Express)
ASDA —Liverpool
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
2d
Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
8d
Sales Assistant - Speke Liverpool
Smyths Toys —Liverpool
- £11.00 - £12.90 an hour
- Temporary
- Store discount
- Employee assistance programme
9d
Technician
Williams Group —Liverpool
- £32,000 - £37,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Prison Custody Officer (PCO) - HMP Altcourse
Sodexo —Liverpool
- £31,216.80 - £32,309.39 a year
- Overtime
- Communication skills
- Paid training
Quick apply
Sales Advisor (Liverpool One - Part Time)
Arne Clo Ltd —Liverpool
- Part-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Representatives (Liverpool) - 10th August Start
Capita —Liverpool
- £25,155 a year
- Full-time
- Customer service
- Employee discount
Band 5 Counsellor
Claire House —Wirral
- £32,200 - £37,800 a year
- Part-time
- Hospice
- Communication skills
- Free parking
- Annual leave
2h

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& assurance jobs near liverpool, eng

Customer Service Agent

Mr Lender -
Liverpool

Quick apply

Job details

Permanent | Part-time | Full-time | Zero hours contract
£26,420.00 - £38,760.14 a year
3 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Pay: £26,420.00-£38,760.14 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

& assurance jobs in liverpool, eng

Customer Service Agent

Retail Assistant (Opticians)

Customer Service Consultant

SSC Associate - KYC Quality Assurance

MINI Sales Executive

Project Coordinator

Customer Service Administrator

Assistant Manager

Document Controller

SHE Advisor

Student Experience Team Member

Litigation Assistant

Service Colleague (Express)

Team Leader (Contact Cente)

Sales Assistant - Speke Liverpool

Technician

Prison Custody Officer (PCO) - HMP Altcourse

Sales Advisor (Liverpool One - Part Time)

Customer Service Representatives (Liverpool) - 10th August Start

Band 5 Counsellor

I want to receive the latest job alerts for & assurance in liverpool, eng

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