First line technical support Work, Jobs in Liverpool, Eng (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Teams & Sharepoint Specialist
Liverpool City Council —Liverpool
- £51,356 - £56,673 a year
- SharePoint
- Employee assistance programme
10d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
Project Coordinator
M Group —Bootle
- Microsoft Excel
- Microsoft Office
- Project management
- Annual leave
- Work from home
11d
Trainee Laboratory Technician
Pennington Choices Ltd —Warrington
- £26,227.50 a year
- Full-time
- IT
- Health & wellbeing programme
- Annual leave
13d
Renewables Supervisor
Sureserve —Liverpool
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Plasterer
OnwardHomes —Liverpool
- £33,950 a year
- Call to connect
- Maintenance
- Construction experience
- Annual leave
- Employee discount
11d
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
4d
Household Desktop Loss Adjuster
The Granite Group —Liverpool
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
9d
Lead Maintenance Operative
Unite Students —Liverpool
- £30,000 a year
- Hospitality
- Maintenance
- Plumbing
- Annual leave
- Employee assistance programme
5d
General Building Control Officer
Liverpool City Council —Liverpool
- £46,142 - £51,356 a year
- Employee assistance programme
10h
IT Support Technician
Bright Futures Care —Warrington
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- No degree
4d
HR Advisor
Mast Group Limited —Bootle
- £30,000 - £35,000 a year
- Overtime
- Travel
- Human resources
- In-person
- Life insurance
- Sick pay
Quick apply
Process Operator
Elanco —Speke
- Full-time
IT Desktop Support Engineer
Allied Digital service —Liverpool
- £29,000 a year
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
11d
Service Desk Analyst
Wirral University Teaching Hospital NHS Foundation Trust —Bebington
- £28,392 - £31,157 a year
- Full-time
9d
Leasehold and Tenancy Services Officer
The Riverside Group —Liverpool
- £35,370.88 - £38,923.44 a year
- Weekend availability
- Analysis skills
- Communication skills
11d

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first line technical support jobs near liverpool, eng

First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

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Job details

£28,461.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

first line technical support jobs in liverpool, eng

First Line Technical Support

Teams & Sharepoint Specialist

1st Line Support Engineer

Project Coordinator

Trainee Laboratory Technician

Renewables Supervisor

1st line Service Desk Agent

Plasterer

Customer Service Representative

IT Support Analyst

IT Support Analyst (On Site)

Household Desktop Loss Adjuster

Lead Maintenance Operative

General Building Control Officer

IT Support Technician

HR Advisor

Process Operator

IT Desktop Support Engineer

Service Desk Analyst

Leasehold and Tenancy Services Officer

I want to receive the latest job alerts for first line technical support in liverpool, eng

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