Head of function (systems / software) Work, Jobs in Liverpool, Eng (with Salaries)

Head of Software Support
System C —Liverpool
- Full-time
- Continuous improvement
- IT
- AI
5d
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
Automation and Facilities Manager
Home Bargains —Liverpool
- Management
- Engineering
- Programmable logic controllers
- Store discount
- Annual leave
Quick apply
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Analysis skills
- Continuous improvement
- Driving
Lead AI Engineer
The Granite Group —Liverpool
- Up to £60,000 a year
- Full-time
- Hybrid work
- Azure
- Master's degree
- Mentoring
- Flexible schedule
Quick apply
Engineering Manager - Financial Services
The Very Group —Liverpool
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Employee discount
Quick apply
Loss Prevention Administrator - Days
Home Bargains —Liverpool
- £27,069.48 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Annual leave
Quick apply
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
EICA Principal Engineer
Glanua —Newton-le-Willows
- Full-time
- AutoCAD
- Engineering
- System design
Quick apply

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IT Support Technician
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head of function (systems / software) jobs near liverpool, eng

Head of Software Support

System C -
Liverpool

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Job details

Full-time
5 days ago

Qualifications

Continuous improvement
IT
Application support
AI
Leadership
Communication skills

Full job description

Description

At System C, we build technology that helps health, social care, and education organisations deliver better outcomes. We are now looking for a Head of Software Support to lead our Support and Success function, ensuring our customers receive reliable, high-quality service every day.

About the role

This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact.

What you will be doing

Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement
Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health
Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions
Strengthen incident, problem, and change management processes
Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence
Drive improvements in knowledge management and self-service
Act as a senior point of escalation for customers and internal stakeholders
Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI

What we are looking for

Proven leadership experience across software or application support teams
Strong understanding of IT service management principles
Experience managing complex incidents and customer environments
Confidence working with data, KPIs, and service reporting
Excellent communication and stakeholder management skills
A continuous improvement mindset and the ability to lead through change
Someone who can be part of a strong management team and contribute ideas

Experience in healthcare, social care, education, or other regulated sectors is highly beneficial.

Why join us

You will lead services that truly matter, supporting organisations that make a real difference to people's lives. This is an opportunity to shape strategy, develop talented teams, and deliver meaningful improvement in a fast-moving environment.

Apply today and help us deliver technology that improves lives.

Apply Now

Refine Your Search

head of function (systems / software) jobs in liverpool, eng

Head of Software Support

Implementation & Training Lead

Automation and Facilities Manager

Head of Supply Chain

Lead AI Engineer

Engineering Manager - Financial Services

Loss Prevention Administrator - Days

IT Technician

EICA Principal Engineer

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