Service support team analyst Work, Jobs in Liverpool, Eng (with Salaries)

Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
4d
Sales Support Analyst
Quilter —Liverpool
- Full-time
- Sales
- SharePoint
- Financial services
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior Insight Analyst
Alder Hey Children's NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
6d
Service Desk Analyst
Wirral University Teaching Hospital NHS Foundation Trust —Bebington
- £28,392 - £31,157 a year
- Full-time
3d
Technical Support Analyst
Allied Bakeries —Liverpool
- Up to £28,000 a year
- Full-time
- Customer service
- Travel
- IT
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
Senior Customer Service Advisor
Barclays —Birkenhead
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
People Services Officer
NewPrinces Group —Liverpool
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
11d
ICT Senior Application Analyst
Regenda Group —Liverpool
- £45,000 a year
- Full-time
- Hybrid work
- Azure
- No degree
- SharePoint
- Annual leave
- Employee assistance programme
Graduate Strategy Analyst
The Very Group —Liverpool
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Organisational skills
- Employee discount
Quick apply
7d
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Technical Business Analyst
Hill Dickinson LLP —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
2h
HR Administrator
NewPrinces Group —Liverpool
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
11d
International Distribution Analyst
Iceland —Deeside
- Full-time
- Microsoft Office
- Free parking
- Employee discount
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
7d
Graduate Analyst – North Wales - Wrexham
Delta Capita —Wrexham
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Bachelor's degree
Quick apply
Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
- Full-time
- Software troubleshooting
- IT
- Communication skills
- Free parking
- Employee discount
8d
Reward Analyst
USS —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave

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service support team analyst jobs near liverpool, eng

Service Support Team Analyst

CGI -
Liverpool

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Company pension

Qualifications

ITIL Certification
Customer service
Analysis skills
Continuous improvement
IT support
Organisational skills
IT
Communication skills
Time management

Full job description

At CGI, we're committed to delivering exceptional IT services that keep our clients' critical operations running smoothly. As an IT Support Analyst, you'll play a vital role in providing responsive operational support, resolving technical issues and ensuring service excellence for our clients. Working onsite in Liverpool as part of a collaborative support team, you'll have the opportunity to take ownership of incidents and service requests, contribute to continuous service improvements and develop your career within an organisation that values innovation, collaboration and professional growth.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is an onsite position based in Liverpool and includes participation in a 24/7/365 rota.

Your future duties and responsibilities

In this role, you will provide operational support by managing service requests, incidents and lifecycle activities, ensuring they are resolved efficiently and in line with agreed service levels. You'll work independently on day-to-day support activities while collaborating with colleagues to deliver excellent customer service, contribute to minor upgrades and identify opportunities to improve operational processes.
You'll communicate directly with clients, vendors and third-party suppliers to resolve issues, perform basic administration across customer applications and contribute to a culture of knowledge sharing and continuous improvement. As part of a 24/7/365 support team, you'll play an important role in maintaining the availability and reliability of critical services.
Key responsibilities:

Resolve & Manage service requests and incidents in line with best practice and SLA targets.
Investigate & Escalate complex technical issues following established procedures.
Support & Administer customer applications and lifecycle management activities.
Communicate & Collaborate with clients, vendors and internal teams to ensure timely resolution of issues.
Review & Route incoming incidents to the appropriate support teams.
Identify & Improve opportunities to enhance operational processes and service delivery.
Contribute & Share knowledge, documentation and best practices across the team.
Participate & Support the 24/7/365 operational support rota.

Required qualifications to be successful in this role

We're looking for a motivated and customer-focused IT professional with excellent communication skills and a proactive approach to problem solving. You'll be comfortable working independently as well as part of a collaborative team, with a strong commitment to delivering high-quality support in a fast-paced operational environment.
Essential qualifications:

Strong problem-solving and analytical skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively within a team.
Self-motivated with strong organisational and time management skills.
Commitment to delivering excellent customer service.
Willingness and ability to participate in a 24/7/365 support rota.

Desirable qualifications:

Previous experience in a customer-facing IT Service Desk or IT Support role.
Understanding of working to Service Level Agreements (SLAs).
ITIL Foundation certification or ITIL awareness.
Experience working with incident and service request management tools.

#LI-RW1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

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service support team analyst jobs in liverpool, eng

Service Support Team Analyst

Sales Support Analyst

IT Support Analyst

Senior Insight Analyst

Service Desk Analyst

Technical Support Analyst

Service Desk Analyst

Senior Customer Service Advisor

Service Desk Analyst

People Services Officer

ICT Senior Application Analyst

Graduate Strategy Analyst

Head of Operational Delivery

Technical Business Analyst

HR Administrator

International Distribution Analyst

Implementation & Training Lead

Graduate Analyst – North Wales - Wrexham

Service Desk Analyst - 12mth FTC

Reward Analyst

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