As an Open Source Intelligence Analyst you will be responsible for supporting the Large Loss, Technical and Surveillance teams.
You will provide the teams with open source, intelligence reports in respect of high value claims and/or complex claims. You will maintain a strong, working relationship with the Surveillance team and assist with live deployments by responding to ad-hoc queries. You will have curiosity, tenacity and integrity, and be passionate about open source investigations and technology.
Role: Open Source Intelligence Analyst
Location: Liverpool / Hybrid
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £35,000 - £38,000 plus the opportunity to achieve an annual bonus of up to £1500
What you will be doing:
- Conducting OSINT analysis and use intelligence data to produce reports, responses, artifacts, recommendations, findings and products to priority intelligence requirements as directed.
- Preserving digital material in accordance with applicable standards and protocol for evidentiary material
- Understand, respond to and deliver on the needs of the customers to build and maintain networks of constructive relationships
- Proactively identify OSINT techniques to meet intelligence requirements and methodically test and evaluate OSINT tools/platforms for use within the business.
- Maintaining links with peers, industry groups and forums to scan and support capability development.
- Be able to provide training and mentoring, and provide additional capacity and capability to the intelligence team as required
- Be aware of the latest technological and legal updates relevant to the role
- Develop relationships within the different areas of the business to understand and recognise their intelligence requirements and optimise the use of OSINT
- Maintain a strong relationship with the surveillance team and be on hand via messaging apps/telephone to provide intelligence on live deployments
- Promoting awareness to the rest of the business and identifying areas of improvement
Undertaking trials and POC’s for new solutions
- Ensure strict adherence to company policies regarding TCF, GDPR and FCA regulations
What we’re looking for:
- Experience of conducting open source research and analysis
- Intricate knowledge of social media platforms and how they can be utilised for research purposes
- Advanced internet-based research and techniques
- Writing professional intelligence products (reports etc.)
- Working as part of multi-discipline teams
- Ability to multi-task and accomplish tasks with limited supervision and respond to short-notice tasking
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- • We run through walls for our customers and each other
- • We challenge the status quo
- • We succeed when we help those around us succeed
- • We decide quickly when the smart thing to do is use our judgement
Benefits:
- • A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- • 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- • Flexible benefits, including early access to salary via our internal platform
- • Hybrid working options to support work-life balance and individual needs
- • Recognition awards, social events & more
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- • Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- • Menopause Friendly accredited – supporting every stage of life
- •️ Armed Forces Covenant signatory – honouring those who serve
- •️ Armed Forces Defence employer recognition scheme - Supporting those who serve
- • Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- • Best Place to Work for Development – proud to be investing in people’s future
- •• Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
