Overview
Location: Liverpool, United Kingdom
Site Address: 5th Floor, No. 1 Mann Island, Liverpool, L3 1BP, United Kingdom (100% onsite – no hybrid or remote work) Monday to Friday Onsite
Role: Dedicated Onsite IT Desktop Support
Support Coverage: 8×5 (Local Business Hours)
Experience Required: 3–4 Years
Project Duration: Minimum 1 Year
Annual Gross Salary: GBP 29,000
Responsibilities
- Deliver first-line technical support via help desk platforms such as ServiceNow and Jira, addressing user queries efficiently and professionally.
- Troubleshoot and resolve issues related to desktop hardware, including PCs, laptops, printers, and peripherals.
- Support and maintain Windows (including Windows Server), macOS, and Linux operating systems across organisational devices.
- Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates.
- Configure and support network components such as LAN, VPNs, DNS, TCP/IP protocols, firewalls, and switches to ensure secure connectivity.
- Assist with software troubleshooting for applications including Microsoft Office suite and specialised organisational tools.
- Monitor system performance, perform routine maintenance tasks, and implement updates or patches as required.
- Collaborate with the IT team to improve existing infrastructure, document procedures, and contribute to ongoing projects.
- Maintain security standards by managing firewalls, VPN access, and other protective measures in line with organisational policies.
Requirements
- Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux).
- Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
- Familiarity with enterprise management tools including SCCM, BMC Remedy, ServiceNow, Jira, and Active Directory.
- Experience supporting Microsoft Windows Server environments alongside client OS platforms.
- Strong troubleshooting skills related to software issues within Microsoft Office applications and other enterprise software.
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
- Ability to work independently or as part of a team in a fast-paced environment while prioritising tasks effectively.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCITP), or similar are desirable but not essential.
This position is ideal for motivated individuals seeking to expand their expertise in IT support within a professional setting that values continuous learning and development.
Pay: £29,000.00 per year
Ability to commute/relocate:
- Liverpool, Merseyside: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your Visa status and Nationality ?
- Are you comfortable with Location and Salary ?
- What is your Notice period if selected ?
Experience:
- IT Desktop Support : 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
