Insider Work, Jobs in Liverpool, Msy (with Salaries)

Guest Services Assistant
Mitie —Liverpool
- Weekend availability
- Hotel
10d
Bar & Waiting Staff
Heritage - BRA_208 —Liverpool
- Full-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
8d
Bar & Waiting Staff
Hungry Horse - BRA_104 —Litherland
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
10d
Bar & Waiting Staff
Pub & Kitchen - BRA_201 —Prenton
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Bar & Waiting Staff
Proper Locals - BRA_206 —Liverpool
- Part-time
- Bar
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
foh team mate
Pub & Social - BRA_202 —West Derby
- Full-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Bar & Waiting Staff
Chef & Brewer - BRA_101 —Liverpool
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Bar Team member
Pub & Carvery - BRA_204 —Eccleston
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Information Architect
HM Revenue and Customs —Liverpool
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
3d
Bar & Waiting Staff
Pub & Social - BRA_202 —Stockton Heath
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3d
Bar & Waiting Staff
Flaming Grill - BRA_103 —Broughton
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
4d
Bar & Waiting Staff
Farmhouse Inns - BRA_102 —Ellesmere Port
- Part-time
- Serving
- Bar
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Bar & Waiting Staff 18+
Chef & Brewer - BRA_101 —Rainford
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
10d
Bar & Waiting Staff
Urban - BRA_209 —Chester
- Part-time
- Serving
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply

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Guest Services Assistant

Mitie -
Liverpool

Apply Now

Job details

Permanent
10 days ago

Qualifications

First aid administration
Customer service call handling
Guest relations
Inbound customer enquiry call handling
Stakeholder liaison
First aid
Internal department liaison
First aid response
Partnership building
Customer support
NVQ
Customer interaction
Guest services telephone call handling

Full job description

Job Overview
Responsible for providing an exceptional guest/customer experience at Liverpool ONE. As the main point of contact for face to face and switchboard guest enquiries, the Guest Services Assistant will work as part of a small team to provide proactive solutions, recommendations and personalised services to exceed guest expectations.
They will deliver daily operations and services out of the Information Centre, smoothly and at a consistent high level of presentation in line with Liverpool ONE brand values.
Whilst the Information Centre acts as the hub for Liverpool ONE services, the role is flexible and will involve providing visitors with a proactive customer service across the Liverpool ONE estate, anticipating customer needs and ensuring the best Liverpool ONE welcome.
Additionally, they will work as a team to build positive relations with brand partners, colleagues, service providers and Shopmobility ensuring high levels of engagement and brand presentation are maintained at all times.

Principal Accountabilities:
1. Deliver Liverpool ONE guest services, such as (but not limited to) Liverpool ONE guest enquiries, Gift card sales and enquiries, lost and found, wayfinding, guest mobility, accessibility, tourist information, public transport enquiries, washroom facilities, brand partner liaison, and guest feedback. The role will also be responsible for administering first aid.
2. Deliver a seamless approach to service delivery in the Information Centre.
3. Proactively welcome all guests, anticipating their needs and concerns and acting as a liaison between all departments whilst owning the situation to resolution.
4. Support the Senior Guest Services Team Leader, Guest Services Team Leaders and the wider team on day-to-day tenant liaison and face to face communication, ensuring standards are in line with brand partner handbook, escalating issues where needed. In addition ensure regular visits to stores to encourage use of the Liverpool ONE app.
5. Develop and maintain knowledge of the Liverpool ONE brand partner offer with insider information on services, products, offers, events as well as the wider Liverpool city region destination offer.
6. Support the marketing efforts to drive occupier sales, specifically the loyalty programme through encouraging occupier participation in Liverpool ONE events and programmes, as well as ensuring store teams are regular users of the Liverpool ONE occupier app.
7. Be the eyes and the ears of Liverpool ONE, ensuring the prompt reporting of any standards that are not in line with expectations
8. Manage the Liverpool ONE telephone switchboard system, ensuring all enquiries are answered promptly and directed accurately.
9. Contribute generally to Liverpool ONE supporting its vision, values, aims and objectives, ensuring that consistent best practice is adopted
10. To undertake and execute any other reasonable duties as requested by the Guest Services team leader.
11. Adhere to, and consistently demonstrate the Liverpool ONE Values, complying with H&S regulations.
12. Ensuring Liverpool ONE is ready to welcome any guests and support their needs, whether that is accessibility support, signage, tensa barriers for occupier or Liverpool ONE events, dog bowls

Key interfaces:
Visitors
Brand Partners
Shopmobility
Retail & Leisure
Customer Services Executive
Estate Manager
Security team
Environmental Services
What we are looking for

Qualifications: NVQ Customer Services - Desirable
Second language - Desirable
Availability across weekends, mornings, evenings and busy seasons (Easter Holidays, Summer Holidays, Christmas)
Flexible contract, minimum 8 hours, maximum 16 hours

Essential:
Calm under pressure
Able to demonstrate drive, resilience, innovation

Knowledge:
Recognise what outstanding customer service looks like & how to influence it
Liverpool City Region

Previous experience:
Guest facing roles in Retail/leisure, Hotel or Tourism and Travel environments

Special attributes:
Friendly/approachable
High energy
Flexible approach
Passion for delivery of brilliant customer service
Able to work weekends and late nights in line with core trading hours
Thirst for knowledge
Knowledge of Liverpool City Region & City region visitor offer is desirable.
Behavioural Competencies

Personal integrity
Responsibility
Pride
Respect

Apply Now

Refine Your Search

insider jobs in liverpool, msy

Guest Services Assistant

Bar & Waiting Staff

Bar & Waiting Staff

Bar & Waiting Staff

Bar & Waiting Staff

foh team mate

Bar & Waiting Staff

Bar Team member

Information Architect

Bar & Waiting Staff

Bar & Waiting Staff

Bar & Waiting Staff

Bar & Waiting Staff 18+

Bar & Waiting Staff

I want to receive the latest job alerts for insider in liverpool, msy

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