Patient services team leader Work, Jobs in Liverpool, Msy (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
3d
Mental Health Children's Team Leader
Compassionate Care Group —Knowsley
- £15.90 - £17.25 an hour
- Weekend availability
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Research & Development Administrator
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Communication skills
3d
Theatre Team Leader
Liverpool Women's NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- Management
- Negotiation
22h
Clinical Team Leader ICRAS Coordinators
Mersey Care NHS Foundation Trust —Prescot
- £49,387 - £56,515 a year
- Full-time
- Mentoring
- Care plans
- Leadership
9d
Receptionist
Optical Express Group —Liverpool
- £26,500 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
CareTech Group —Wrexham
- £14.45 an hour
- Weekend availability
- Management
- Cooking
- IT
- Employee assistance programme
- Referral programme
Walk in Centre Practitioner
Mersey Care NHS Foundation Trust —Knowsley
- £49,387 - £56,515 a year
- 8 hour shift
- IT
- Communication skills
2d
Associate Director of People – Learning, Culture and Inclusion
The Clatterbridge Cancer Centre NHS Foundation Trust —Wirral
- £66,582 - £77,368 a year
- Full-time
8d
P2P & Data Lead
The Walton Centre NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Presentation skills
10d
Service Delivery Manager
North West Ambulance Service NHS Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Leadership
4d
Team Lead - Talking Therapies
Mersey Care NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
1d
Senior EPR Communications Manager
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Rehabilitation centre
4d
Contact Centre Team Leader
Alliance Healthcare —Leigh
- Full-time
- IT
- Leadership
- Communication skills
2d
Theatre Anaesthetic Team Leader
Liverpool Women's NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- Management
- Negotiation
22h
Behaviour and Attendance Mentor
Fix It UK Ltd —Wigan
- £28,000 - £31,000 a year
- Full-time
- Computer literacy
- English
- Maths
Quick apply
8d
National Referral Centre Office Manager
NHS Blood and Transplant —Liverpool
- £32,073 - £39,043 a year
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
3d
Employment Services Administrator - Onboarding & Data Management Team
096 Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £25,760 - £27,476 a year
- Part-time
- Hybrid work
- Customer service
- School
4d
District Nursing Team Leader
Mersey Care NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Patient care
- Care plans
- Nursing
2d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount

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patient services team leader jobs near liverpool, msy

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
3 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Work Location: In person

Quick apply

Refine Your Search

patient services team leader jobs in liverpool, msy

Team Leader (Contact Cente)

Mental Health Children's Team Leader

Research & Development Administrator

Theatre Team Leader

Clinical Team Leader ICRAS Coordinators

Receptionist

Team Leader

Walk in Centre Practitioner

Associate Director of People – Learning, Culture and Inclusion

P2P & Data Lead

Service Delivery Manager

Team Lead - Talking Therapies

Senior EPR Communications Manager

Contact Centre Team Leader

Theatre Anaesthetic Team Leader

Behaviour and Attendance Mentor

National Referral Centre Office Manager

Employment Services Administrator - Onboarding & Data Management Team

District Nursing Team Leader

Customer Service Team Leader

I want to receive the latest job alerts for patient services team leader in liverpool, msy

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