This is an exciting opportunity for an individual who thrives in a fast paced environment and enjoys problem solving, decision making, and driving process improvements.
Reporting to the Intervention and Hire Monitoring Team Leader, the Interventions Claims Handler is responsible for managing a portfolio of third party intervention claims, including third party property damage, mobility, and personal injury.
You will play a key role in proactively contacting all non fault claimants and successfully converting them to our services, helping to control indemnity spend while delivering an excellent customer experience.
Role: Claims Handler (Interventions)
Location: Liverpool
Working hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm
Salary: £27,512 to £34,714 Plus up to £5000 performance related bonus per annum, once established within your role.
What you will be doing:
- Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs, hire and injury, where applicable
- Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear
- Ensuring potentially fraudulent claims are identified and appropriately referred
- Application of accurate reserving
- Ensuring accurate notes are added and updated on our system
- Ensuring effective communication to policyholders and claimants
- Effective use of diary to minimise claims lifecycle and indemnity spend
- Applying thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services
- Expertly assessing policy indemnity & liability
- Identification of fraud indicators
- Application of reserving philosophy
- Be proficient in the use and application of intelligence systems
- Ability to interrogate expert reports to ensure the most economical settlement of the claim
What we’re looking for:
- Motor Claims experience is essential*
- Proven experience in a claims environment or within a role with transferrable skills
- Persuasive, strong and confident communicator (verbally & written)
- Ability to fact find and analyse information to result in accurate decision making
- Ability to use own initiative to explore all options to achieve the best outcome for the business
- Motivated self-starter
- Ability to work as part of a team & achieve results together
- Strong customer service skills
- PC literate with excellent administration and processing skills
- Cert CII qualified or working towards, or sound experience in a claims or sales environment
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- • We run through walls for our customers and each other
- • We challenge the status quo
- • We succeed when we help those around us succeed
- • We decide quickly when the smart thing to do is use our judgement
Benefits:
- • A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- • 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- • Flexible benefits, including early access to salary via our internal platform
- • Hybrid working options to support work-life balance and individual needs
- • Recognition awards, social events & more
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- • Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- • Menopause Friendly accredited – supporting every stage of life
- •️ Armed Forces Covenant signatory – honouring those who serve
- •️ Armed Forces Defence employer recognition scheme - Supporting those who serve
- • Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- • Best Place to Work for Development – proud to be investing in people’s future
- •• Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
