Complaints manager Work, Jobs in Liverpool (with Salaries)

Neighbourhood & Communities Manager
Regenda Group —Liverpool
- £55,424 a year
- Full-time
- Hybrid work
- Project management
- Negotiation
- Annual leave
- Employee assistance programme
4d
Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
2d
Housing Condition & Dispute Resolution Manager
The Riverside Group —Liverpool
- £58,238.15 - £64,198.01 a year
- Full-time
- Microsoft Office
- Project management
- Presentation skills
3d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
4d
Customer Service Advisor - Liverpool
HM Revenue and Customs —Liverpool
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
1d
Quality Assurance (QA) Specialist
Mast Group Limited —Bootle
- From £35,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Presentation skills
- Life insurance
- Sick pay
Quick apply
8d
Private Sector Housing Team Leader
West Lancashire Borough Council —Skelmersdale
- £48,226 - £50,269 a year
- Full-time
- Communication skills
- Annual leave
PA to Head Teacher
The Academy of St Nicholas —Liverpool
- £35,412 - £39,862 a year
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
8d
Senior Administration Officer - Liverpool North
HM Prison & Probation Service —Liverpool
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
10d
Senior Case Manager, SEO, Perm, Liverpool/ Newport
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
1d
Quality and Risk Manager
Circle Health Group —St Helens
- Full-time
- Hospital
- Data analysis skills
- Communication skills
- Employee discount
- Life insurance
4d
Cleaning Services Manager
The City of Liverpool College —Liverpool
- £38,955 - £40,106 a year
- Management
- Contracts
- IT
- Employee assistance programme
- Employee discount
Quick apply
1d
Club Manager
The Neston Club & Parkgate Clubhouse —Neston
- £32,000 - £34,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Fleet Administrator
Sureserve —Liverpool
- £27,976 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Head of People Services
Government Commercial Agency —Liverpool
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Human resources
- Leadership
- Annual leave
- Work from home
5d
Governance Manager, SEO, Perm, Liverpool/ London
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
Park Manager
Royal Umpire Holiday Park —Croston
- Up to £35,000 a year
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Free parking
- Store discount
Quick apply
3d
Assistant Manager
Five Guys UK —Liverpool
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Associate Delivery Manager , HEO, FTC. Liverpool / Newport
Charity Commission —Bootle
- £35,384 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Agile
- Annual leave
- Employee discount
Activities Unit Manager (AUM) : Business Community Engagement
Ministry of Justice —Leyland
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
2d

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Neighbourhood & Communities Manager

Regenda Group -
Liverpool

Apply Now

Job details

Full-time
£55,424 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Contract management
Driving Licence
Numeracy
Project management
Negotiation

Full job description

Annual salary of £55,424 (FTE)
Permanent role
Full-time (35 hours)
Liverpool city centre office base, hybrid working

Proposed Interview Date: 8th July 2026

The role

As a Neighbourhood & Communities Manager, you will lead a high-performing team to create safe, sustainable, and thriving communities. You’ll take a proactive approach to antisocial behaviour, tenancy sustainment, and community engagement, identifying vulnerabilities early and coordinating support to strengthen customer wellbeing and tenancy stability.

You will oversee estate management, ensuring high standards through inspections, environmental oversight, and strong partnership working. Your focus on prevention and early intervention helps maintain neighbourhood quality, reduce risks, and target investment where it has the greatest impact.

Through clear leadership, you’ll guide the team in resolving complex tenancy issues efficiently, protecting income and preventing tenancy failure. Effective resource management will support value for money and consistently high-quality services.

You will also play a key role in upholding the organisation’s reputation. By ensuring enquiries, complaints, and complex cases are handled professionally and promptly, you reinforce confidence in the organisation as responsive, accountable, and customer-focused. Your oversight ensures standards are met, communication is clear, and issues are addressed before they escalate.

The right fit

A track record of building, leading, motivating teams that are committed to the vision and values of the organisation.
An excellent, customer centric approach, good interpersonal skills with an ability to develop excellent working relationships.
Significant experience of managing at a middle manager level with responsibility within housing or directly relevant field.
Experience of planning and organising teamwork or coordinating complex activities to meet fluctuations in demand and ensuring adherence to established systems and procedures.
Experience of managing budgets.
Strong project management and skilled in converting strategic goals into actionable plans and managing their delivery, evaluation, and improvement.
Experienced in effective contract management, with negotiation and influencing skills.
Ability to operate at pace and be adaptable to changing priorities in a result-driven environment.
Excellent numeracy, ICT and literacy skills.
Ability to ensure appropriate management of risk for services delivered by the team.
Strong knowledge of social housing legislation relating to housing management. This includes tenant satisfaction measures, regulatory standards, complaints within the housing ombudsman service, service charge legislation, safeguarding legislation, and anti-social behaviour legislation and regulation.
Knowledge of tenancy and estate management process including Anti-Social Behaviour and it’s impact on the sector, Regenda and customers.
A level 4 housing qualification or willingness to work towards within a 2-year period.
Must be able to drive, have access to a car and have a valid driving licence.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

A range of flexible working options.
27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
6 additional days for volunteering.
Up to 9% employer’s contribution to the pension scheme (match funded).
£250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
Enhanced maternity, paternity and adoption pay schemes.
Employee Assistance Programme and health and wellbeing initiatives.
A wide variety of exciting learning and development opportunities.
Interest free loans to assist with the purchase of computer equipment and travel season tickets.
Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

INDHP

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.

PLACEHOLDER

Apply Now

Refine Your Search

complaints manager jobs in liverpool

Neighbourhood & Communities Manager

Senior Customer Experience Manager

Housing Condition & Dispute Resolution Manager

Head of Customer Experience

Customer Service Advisor - Liverpool

Quality Assurance (QA) Specialist

Private Sector Housing Team Leader

PA to Head Teacher

Senior Administration Officer - Liverpool North

Senior Case Manager, SEO, Perm, Liverpool/ Newport

Quality and Risk Manager

Cleaning Services Manager

Club Manager

Fleet Administrator

Head of People Services

Governance Manager, SEO, Perm, Liverpool/ London

Park Manager

Assistant Manager

Associate Delivery Manager , HEO, FTC. Liverpool / Newport

Activities Unit Manager (AUM) : Business Community Engagement

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