Customer experience advisor Work, Jobs in Liverpool (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
10d
Retail Assistant (Opticians)
Boots —Liverpool
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
10d
Customer Service Advisor
Your Housing Group —Warrington
- £24,479 - £26,209 a year
- Full-time
- Remote
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Customer Service Advisor - 12 Month Fixed Term Contract
Olleco —Liverpool
- £27,497.64 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
1d
Employment Advisor
Employment —Liverpool
- Up to £30,148 a year
- Full-time
- Sales
- Customer service
- Travel
Sales Advisor (Liverpool One - Part Time)
Arne Clo Ltd —Liverpool
- Part-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Liverpool
- Part-time
- Microsoft Word
Customer Service Advisor
Bosch Group —Liverpool
- Full-time
- Customer service
- Computer literacy
- Communication skills
Quick apply
4d
Customer Service Advisor - BT
BT Local Business —Burscough
- From £25,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Telephone Receptionist
Your Office & PA —Runcorn
- £12.75 an hour
- Part-time
- Remote
- Customer service
- Front desk
- Typing
- Work from home
- Flexible schedule
Quick apply
Customer Service Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Advisor
Haier Europe —Birchwood
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
1d
Sales Advisor - Cheshire Oaks
Whittard of Chelsea —Ellesmere Port
- £12.74 - £13.67 an hour
- Weekend availability
- Communication skills
- Store discount
- Employee discount
Venue Energy Sales Advisor
ELITE Field Marketing —Liverpool
- £22,750 - £55,000 a year
- Part-time
- Sales
- Customer service
- Driving
- Employee discount
- Referral programme
Quick apply
14d
Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Dispute and Compensation Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Annual leave
- Employee assistance programme
Quick apply
10d
Liverpool keyholder 20hrs sales advisor
JYSK —Liverpool
- £13 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Banking Agent
Capita —Warrington
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Financial services
- Annual leave
- Work from home
3d
Sales -Delivery Sales Advisor - UK
New Look —Liverpool
- Full-time
- Microsoft Word
10d
Customer Care Advisor
Love2shop —Birkenhead
- £24,800 a year
- Overtime
- Financial services
- Communication skills
Quick apply
8d

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customer experience advisor jobs near liverpool

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
10 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in liverpool

Team Leader (Contact Cente)

Retail Assistant (Opticians)

Customer Service Advisor

Customer Service Advisor - 12 Month Fixed Term Contract

Employment Advisor

Sales Advisor (Liverpool One - Part Time)

Sales - Sales Advisor - UK

Customer Service Advisor

Customer Service Advisor - BT

Telephone Receptionist

Customer Service Advisor

Customer Experience Advisor

Sales Advisor - Cheshire Oaks

Venue Energy Sales Advisor

Customer Service Advisor (FTC up to 12 Months)

Dispute and Compensation Advisor

Liverpool keyholder 20hrs sales advisor

Customer Banking Agent

Sales -Delivery Sales Advisor - UK

Customer Care Advisor

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